Ashley N. Coleman
Palmilla Beach Resort & Golf Community
Corpus Christi,TX
8
years of professional experience
Customer-focused professional with extensive experience in management, customer relations, and team leadership. Adept at driving sales growth, managing daily operations, and enhancing customer experiences. Dependable, adaptable, and strong communicator.
Work History
Residence Manager
- Coordinated residence operations, ensuring seamless guest arrivals, departures, and unit readiness.
- Oversaw housekeeping standards, verifying cleanliness, inventory, and presentation across assigned residences.
- Managed maintenance requests, prioritizing repairs and partnering with vendors to resolve property issues.
- Conducted routine inspections, identifying service gaps and enforcing resort quality standards.
- Communicated with owners addressing concerns and delivering prompt service updates.
- Monitored residence records, ensuring accurate documentation for work orders, inspections, and service follow-up.
Front Desk Supervisor
6 Months- Supervised front desk operations, ensuring high-quality guest service and satisfaction.
- Trained and mentored staff on customer service protocols and company policies.
- Managed booking systems, optimizing reservations for efficiency and accuracy.
- Coordinated communication between departments to streamline guest check-in/check-out processes.
- Resolved guest complaints promptly, improving overall guest experience and loyalty.
- Monitored inventory of supplies, ensuring adequate stock levels for daily operations.
- Scheduled and assigned daily work and activities for team members.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Collected room deposits, fees, and payments.
- Coordinated with housekeeping, maintenance, and security to meet all guest needs.
- Maintained a high level of professionalism, ensuring all staff followed resort policies and procedures consistently.
- Supported sales efforts by promoting resort facilities and services during interactions with potential clients or guests.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Guest Services Manager
2 Years 4 Months- Managed daily guest services operations across front desk, pool, and beach amenities to deliver high-quality resort experiences.
- Supervised and trained frontline staff to ensure smooth operations during peak occupancy and high-volume weekends
- Coordinated cabana rentals, wristband distribution, and amenity bookings to enhance guest satisfaction and increase on-property revenue.
- Resolved guest concerns and service recovery issues promptly while maintaining brand standards and professionalism.
- Facilitated communication between departments, including food & beverage, maintenance, security, and management, to ensure seamless guest experiences.
- Maintained strong communication between departments including food & beverage, maintenance, security, and management
- Provided luxury-level hospitality while effectively managing high guest volume during seasonal peaks.
- Maintained organized digital and physical records while ensuring confidentiality and compliance with company policies.
- Handled incoming calls, emails, and internal communication routing.
Assistant Manager
1 Year 3 Months- Streamlined daily operations of retail outlet, enhancing customer experience and operational efficiency.
- Partnered with store manager to create and execute sales plans, contributing to revenue growth.
- Ensured smooth daily operations of the retail outlet, optimizing efficiency and customer experience.
- Managed inventory meticulously, maintaining optimal stock levels and reducing discrepancies.
- Oversaw inventory management, ensuring optimal stock levels and minimizing discrepancies.
- Processed daily transactions accurately and efficiently, ensuring smooth financial operations.
Antonio Melani Specialist
7 Months- Guided customers in personal style choices, delivering tailored fashion advice and curated recommendations.
- Welcomed customers and delivered exceptional service, contributing to a positive shopping atmosphere.
- Processed check-out transactions and returns accurately and efficiently, ensuring seamless financial operations.
- Upheld high store presentation standards, creating an inviting and visually appealing environment for customers.
Customer Service Manager
3 Months- Answered phone calls thoroughly and respectfully, ensuring customer expectations were met.
- Supported and advocated for customers, enhancing their overall experience.
- Demonstrated leading by example to fit the company’s goals.
- Led team initiatives by modeling positive behavior and commitment during projects.
Fashion Coordinator
1 Year 11 Months- Recommended products and explained features to improve customer understanding and satisfaction.
- Achieved and exceeded sales targets for women’s designer clothes and jewelry through effective customer engagement.
- Consistently met and exceeded sales quotas by employing strategic sales techniques and exceptional customer service.
- Created and maintained eye-catching displays and merchandising to elevate store presentation and drive sales.
- Developed and executed targeted marketing strategies to effectively promote merchandise.
Education
Bachelors of Arts - Psychology, emphasis in Sociology
Skills
Google Docs
Google Sheets
Google Drive
Microsoft Word and Microsoft Excel
Marketing
Problem Solving
Communication
Customer Service
Time-Management
Multi-tasking
Timeline
Residence Manager
Palmilla Beach Resort
10.2026 - CurrentRead More
Front Desk Supervisor
Vacasa Rental Management Company Palmilla Beach Resort
04.2026 - CurrentRead More
Guest Services Manager
Palmilla Beach Resort & Golf Community
06.2024 - CurrentRead More
Assistant Manager
Jewels Clothing and Accessories
03.2022 - 06.2023Read More
Antonio Melani Specialist
Dillard’s
08.2021 - 03.2022Read More
Customer Service Manager
Nauticool Adventures
05.2021 - 08.2021Read More
Fashion Coordinator
Julian Gold, Inc.
07.2018 - 06.2020Read More
University of Texas at San Antonio
Bachelors of Arts from Psychology, emphasis in Sociology
Read More