Ashley Neal
Customer Service Representative
Houston,TX
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
10
10
years of professional experience
1970
1970
years of post-secondary education
1
1
Certificate
Work History
Customer Support Specialist
Advantage Health
06.2024 - 03.2026
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
Customer Service Representative
Assurance IQ
08.2023 - 05.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Green Horizen, LLC
03.2018 - 10.2022
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Trained staff on operating procedures and company services.
- Managed over 100 customer calls and Emails per day.
Data Entry Specialist
Green Horizen, LLC
04.2016 - 03.2018
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Compiled data and reviewed information for accuracy prior to input.
- Identified data entry errors and reported to necessary departments.
- Scanned documents and saved in database to keep records of essential organizational information.
- Completed data entry tasks with accuracy and efficiency.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
Education
Diploma -
OakRidge High School
Conroe, TX 08.2002 - 05.2006
Skills
Customer service
Customer follow-up
Client relations
Client retention
Account management
CRM software
Relationship building and management
Analytical thinking
Data entry
Sales expertise
Timeline
Customer Support Specialist
Advantage Health
06.2024 - 03.2026
Life & Health Insurance License
09-2023
Customer Service Representative
Assurance IQ
08.2023 - 05.2024
Customer Service Representative
Green Horizen, LLC
03.2018 - 10.2022
Data Entry Specialist
Green Horizen, LLC
04.2016 - 03.2018
Diploma -
OakRidge High School
08.2002 - 05.2006
Certification
Life & Health Insurance License