Ashley Neal
Princeton DMV
Princeton
13
years of professional experience
Results-driven professional with extensive experience in customer service and administrative support. Known for exceptional organizational abilities and persuasive communication, contributing to improved workflows and reduced customer wait times in a high-volume environment.
Work History
DMV Agent
4 Years 2 Months- Processed customer transactions efficiently, ensuring compliance with state regulations and policies.
- Provided clear information regarding vehicle registration and licensing requirements to customers.
- Assisted in managing scheduling for driving tests, optimizing workflow and reducing wait times.
- Maintained accurate records of vehicle titles and registrations in digital database systems.
- Trained new agents on customer service protocols and transaction processing procedures.
- Implemented best practices for document handling, resulting in reduced errors during transactions.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Streamlined internal processes for improved efficiency and productivity within the agency.
- Collected, arranged, and input information into database system.
Stock Associate
8 Years 11 Months- Managed inventory levels and ensured accurate stock placement on sales floor.
- Streamlined backroom organization to enhance product accessibility and retrieval efficiency.
- Trained new associates on stocking procedures and safety protocols to foster a collaborative environment.
- Collaborated with management to implement effective replenishment strategies, optimizing stock availability.
- Conducted regular audits of stock levels, identifying discrepancies and initiating corrective actions promptly.
- Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Education
Associate Degree in Nursing - Medical Assistant
Skills
Problem-solving skills
Positive attitude
Customer service and care
Problem-solving
Organizational skills
Clear communication
Customer complaint resolution
Documenting information
Flexible schedule
Persuasive speaking
Recordkeeping proficiency
Sales closing
Timeline
DMV Agent
Princeton DMV
05.2022 - CurrentRead More
Stock Associate
Walmart
06.2013 - 05.2022Read More
American National University
Associate Degree in Nursing from Medical Assistant
Read More