Ashley Nealis
Tampa
Summary
Personable and dedicated Customer Service Representative with extensive experience in the Customer Service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Front Desk Receptionist
Periodontal Health Center
06.2024 - 05.2025
- Greet and welcome patients in a warm and professional manner.
- Answer and manage incoming calls; schedule, confirm, and reschedule appointments.
- Check patients in and out, verify insurance information, and collect co-pays.
- Maintain and update patient records and ensure accurate data entry.
- Coordinate with dental assistants and hygienists to manage the daily schedule.
- Handle billing, insurance claims, and payments as needed.
- Maintain a clean, organized, and professional front office environment.
- Assist with office correspondence, emails, and other administrative tasks.
- Follow HIPAA and privacy regulations at all times.
- Assisted in presenting treatment plans to patients.
- Explained and reviewed payment options with patients to ensure financial clarity and satisfaction.
Commercial Recruiter
Nesco Resource Staffing Agency
02.2021 - 04.2024
- Sourced and screened applicants for various positions on a daily basis.
- Conducted telephonic and in person interviews to evaluate candidate qualifications and potential for placement.
- Assessed applicant skills and qualifications to match individuals to job openings and source for future job openings.
- Submitted qualified candidates to open job orders to meet weekly Recruiter metrics.
- Wrote and interpreted job openings.
- Listed job postings on job boards, social media, corporate career websites, and other effective channels.
- Interacted with Clients extensively as secondary contact to foster a strong, trusting relationship.
- Created a portfolio of possible candidates for hiring manager, references, performed applicant background checks and initiated drug screens.
- Tracked and maintained all candidate documentation, including applications and other files.
- Maintained accurate employee records, including personal information, tax withholding and benefit deductions.
- Updated payroll records with changes in employment status, tax exemptions, or other relevant information.
- Generate reports and provide payroll-related data to management as needed.
Receptionist
Quality Seal, Stripe and Paving Co.
07.2019 - 01.2021
- Served visitors by greeting, welcoming, and directing them appropriately.
- Notifies company personnel of visitor arrival.
- Maintained security and telecommunications system. Informs visitors by answering or referring inquiries.
- Took all office calls, receiving and notating new lead information.
- Entered payroll information for employees weekly. Entering all credit card information on a spreadsheet for tax purposes.
Customer Service Representative
Thompson Cigar Company
10.2014 - 06.2019
- Assisted customers with completing quick and efficient sales transactions to guarantee a high level of customer service.
- Managed quality communication, customer support and product representation for each client.
- Informed customers on billing procedures, processed payments and provided assistance to set up payment options.
- Capitalized on opportunities to enhance customer experiences and bring in repeat business.
- Answered many outbound & inbound calls per day to address customer inquiries, resolve issues and provide information on new products and services and directed inbound calls to designated individuals or departments.
- Reasoned with customers and attempted to negotiate that balances be paid in full.
- Answered department telephone calls within 2 rings, using correct salutations and telephone etiquette.
Front Desk Receptionist
Wellquest Medical
02.2012 - 09.2014
- Welcomed guests, provided answers to questions, and anticipated guests' service needs.
- Transmitted information or documents to customers, using computer, mail, or facsimile machine.
- Handled money for customers and visitors. Handled the complaints and concerns of customers.
- Handled communications systems. Provided bookkeeping of important files.
Skills
- Ability to Multitask
- Communication
- Leadership
- Ability to Work in a Team
- Ability to Work Under Pressure
- Computer Skills
- Fast Learner
- Customer Service
Timeline
Front Desk Receptionist
Periodontal Health Center
06.2024 - 05.2025
Commercial Recruiter
Nesco Resource Staffing Agency
02.2021 - 04.2024
Receptionist
Quality Seal, Stripe and Paving Co.
07.2019 - 01.2021
Customer Service Representative
Thompson Cigar Company
10.2014 - 06.2019
Front Desk Receptionist
Wellquest Medical
02.2012 - 09.2014
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