Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Neifert

Newark,DE

Summary

Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and result-driven approach.

Overview

6
6
years of professional experience

Work History

Manager

MadMacs
06.2024 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Server and Bartender

Crooked Hammock Brewery
07.2021 - Current
  • Ensured optimal guest experience by providing a beer tour, recommending menu items based on customer needs and preferences, serving dishes and beverages, and maintained a positive attitude.
  • Currently holding the highest profit of to-go beer sales company wide.

Bartender

Taco Reho
10.2023 - 12.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Server

Grain H20
06.2020 - 07.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Hostess

Harry's Savoy Grill
02.2019 - 08.2019
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Education

Studied One Year of Business Management

Regent University
Virginia Beach, VA

Skills

  • Staff training and development
  • Customer service
  • Sales reporting
  • Cash handling
  • Time management
  • Workplace organization
  • Team leadership
  • Effective communication
  • Problem resolution

Timeline

Manager

MadMacs
06.2024 - Current

Bartender

Taco Reho
10.2023 - 12.2024

Server and Bartender

Crooked Hammock Brewery
07.2021 - Current

Server

Grain H20
06.2020 - 07.2021

Hostess

Harry's Savoy Grill
02.2019 - 08.2019

Studied One Year of Business Management

Regent University

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Ashley Neifert