Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Nelson

Walton,KY

Summary

Resourceful Specialist offering expertise in problem-solving, spear heading projects and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.

Overview

10
10
years of professional experience

Work History

Hazardous Waste Specialist/Customer Service Lead

Daniels Sharpsmart
03.2021 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Maximized protections by accurately labeling hazardous waste containers in line with environmental and safety requirements.
  • Arranged pick-ups, managed documentation and reported quantities of waste to help coordinators make appropriate planning decisions.
  • Adhered to all defined safety protocols, company requirements and federal and local laws to maintain safe and controlled environments.
  • Recorded numbers of containers stored at disposal sites, specifying amounts or types of equipment or waste disposed.
  • Handled shipment of between 8-14 pallet of hazardous waste per week.

Pharmacy Technician

CVS Pharmacy
07.2013 - 03.2021
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Entered and processed patients' prescriptions into internal system.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Trained newly hired pharmacy technicians.
  • Team lead who managed tasks of 3-4 technicians.

Education

No Degree - Psychology

Murray State University
Murray, KY

No Degree - General Studies

Gateway Community College
Florence
05.

High School Diploma -

Graves County High School
Mayfield, KY
05.2010

Skills

  • Quality Assurance
  • Root Cause Analysis
  • Customer Relations
  • Documentation management
  • Adaptability
  • Customer service
  • Attention to detail
  • Critical thinking
  • Organizational skills
  • Time management
  • Effective communication
  • Multi-Tasking

Timeline

Hazardous Waste Specialist/Customer Service Lead

Daniels Sharpsmart
03.2021 - Current

Pharmacy Technician

CVS Pharmacy
07.2013 - 03.2021

No Degree - Psychology

Murray State University

No Degree - General Studies

Gateway Community College

High School Diploma -

Graves County High School

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Ashley Nelson