Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Ashley Nelson

Newton,TX

Summary

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated to offering exceptional assistance to fellow staff members, parents, and others.

Overview

10
10
years of professional experience

Work History

Substitute Teacher, K-12

Newton ISD
08.2020 - Current
  • Improved student comprehension by utilizing a variety of teaching methods tailored to individual learning styles.
  • Enhanced classroom engagement by incorporating hands-on activities and group projects.
  • Increased parent involvement in the educational process through regular communication and collaboration on student progress.
  • Developed strong relationships with students, fostering a positive learning environment and encouraging personal growth.
  • Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
  • Provided instruction for students in core subject areas.
  • Adapted lesson plans and student activities to meet needs of students with special learning needs.
  • Collaborated with colleagues to develop innovative approaches to teaching.
  • Followed lesson plans designed by absent teachers.
  • Enforced school and class rules to maintain order in classroom.
  • Implemented classroom management techniques to maintain positive learning environment.
  • Adapted teaching methods and instructional materials to meet students' varying needs and interests.
  • Monitored student performance and provided feedback to inform instruction.
  • Collaborated with other educators to plan and review instruction.
  • Utilized variety of instructional strategies to meet individual student needs.
  • Operated computers or audio-visual aids to supplement presentations.
  • Distributed textbooks, workbooks, papers and pencils to students.

Breastfeeding Peer Counselor

Jasper Newton WIC
01.2017 - 02.2018
  • Increased breastfeeding success rates by providing personalized support and guidance to new mothers.
  • Enhanced community health outcomes by educating families on the benefits of breastfeeding for both mother and child.
  • Developed strong rapport with clients, fostering trust and open communication during counseling sessions.
  • Empowered mothers to overcome challenges through tailored advice and practical solutions based on individual needs.
  • Promoted a supportive environment by collaborating with healthcare providers, lactation consultants, and other peer counselors in the community.
  • Improved client satisfaction by maintaining up-to-date knowledge on breastfeeding techniques, resources, and best practices.
  • Organized group meetings for mothers to learn from one another while establishing a network of support within the community.
  • Assisted in developing educational materials for use in counseling sessions and outreach efforts targeting pregnant women and new parents.
  • Demonstrated empathetic listening skills when addressing clients'' concerns or frustrations related to their breastfeeding journey.
  • Maintained detailed records of client interactions, ensuring accurate documentation for reporting purposes and continuity of care across appointments.
  • Increased accessibility to breastfeeding information through online platforms such as social media pages, blogs, webinars, or virtual support groups.
  • Collaborated with local WIC offices to provide targeted outreach efforts aimed at reaching underserved communities.
  • Participated in ongoing professional development opportunities to stay current with the latest breastfeeding research and recommendations.
  • Continually improved knowledge, skills, and performance based on feedback and self-identified professional developmental needs.
  • Created pamphlets, videos and other health education materials to promote health awareness and preventive health practices.

Client Relations Specialist

Jasper Animal Hospital
01.2016 - 06.2016
  • Enhanced client satisfaction by addressing concerns and providing timely solutions to issues.
  • Built strong relationships with clients through effective communication and consistent followup.
  • Managed a diverse portfolio of clients, ensuring their needs were met and expectations exceeded.
  • Developed tailored strategies for individual clients, resulting in increased customer loyalty and retention.
  • Increased appointment scheduling efficiency by implementing user-friendly software systems.
  • Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
  • Reduced no-show rates by consistently following up with clients prior to their scheduled appointments.
  • Collaborated with team members to ensure full coverage and optimal scheduling of appointments across departments.

Customer Service Representative

Verizon Wireless - Mobile Destination
05.2014 - 07.2015
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

High School Diploma -

Newton High School
Newton, TX
06.2012

Associate of Arts - Teaching

Lamar State College - Orange
Orange, TX
05.2024

No Degree - Teaching

Western Governors University
Salt Lake City, UT

Dual Credits -

Angelina College
Lufkin, TX

Skills

  • Office Management
  • File Management
  • Administrative Support
  • Clerical Support
  • Data Entry
  • Meeting Coordination
  • Documentation And Reporting
  • Verbal and written communication
  • Service-oriented mindset
  • Tech-Savvy
  • Customer/Client relations
  • Organization skills
  • Office Administration
  • Time Management
  • Student Engagement
  • Special Needs Support
  • Positive Reinforcement
  • Multi-Subject Instruction
  • Instructional Strategies
  • Literacy development
  • Curriculum knowledge
  • Behavior Modeling
  • Lesson Planning
  • Parent Communication
  • Relationship building and management
  • Organizational abilities

Additional Information

As a Newton Alumni, I always knew I wanted to teach in the town that helped me grow into the woman I am today. The inspiration, care and discipline received from the teachers I crossed paths with helped me beyond my years at Newton ISD. Mrs. Judy Walker, Mrs. Avis Bean, Mrs. LaMonica, Mrs. Couey, Mrs. Creel, Mr. Meche, Mrs. Lydia Bean, Mrs. Laramore, Mr. Hicks, Mrs. Kay and Mrs. Hatton are just a few who I admired along the way. Since then, I have encountered a few educators since working at Newton ISD as a substitute and aide that have continued to keep the fire lit for my journey to becoming a teacher myself, Ms. Loftin being one of them.

My educational journey has not come easy since graduating high school in 2012. Becoming a mother, a wife, caring for an ill father, then a divorce and remarriage, has not formed the straightest path to success. However, the path has taught me just how strong, determined and passionate I am about my future in forming the youth of tomorrow. Becoming a mother myself, I am able to see on the parent side as well where some issues arise with teachers and staff which I can use to my ability within my own classroom at Newton ISD. I have two children involved with the Special Education system and learned quite a lot between aiding early on in a SPED class in both elementary and middle school and being involved with ARDS discussing accomodations needed for success which led to my recognition on how important inclusion classrooms are. As well as the importance to know all your students' needs.

I look forward to broadening my position at Newton ISD from substitute teacher to receptionist at the Administration building in the new school year. I aim to be successful in my daily tasks as well as my overall performance including growing strong, trustworthy relationships with fellow staff members for future change in positions within the school district. .

I thank you for your time and look forward to speaking with you further about continuing to be a Newton Eagle at the school district that helped build me into the woman I am today.

Timeline

Substitute Teacher, K-12

Newton ISD
08.2020 - Current

Breastfeeding Peer Counselor

Jasper Newton WIC
01.2017 - 02.2018

Client Relations Specialist

Jasper Animal Hospital
01.2016 - 06.2016

Customer Service Representative

Verizon Wireless - Mobile Destination
05.2014 - 07.2015

High School Diploma -

Newton High School

Associate of Arts - Teaching

Lamar State College - Orange

No Degree - Teaching

Western Governors University

Dual Credits -

Angelina College
Ashley Nelson