Ashley Nelson
Alexandria,VA
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Promoted customer satisfaction by managing team to achieve specific purchase order and delivery date based on priority.
Overview
5
5
years of professional experience
Work History
Soccer Coach
Soccer Shots COUS
2023.09 - Current
- Provide a safe, positive learning environment for children of young ages to grow developmentally and athletic skills.
- Evaluate children's skill levels to appropriately deliver a fun and engaging soccer experience.
- Build rapport with parents and school administrators to continue growing the company.
- Collaborate with other coaches to ensure all children receive above and beyond program effectiveness.
- Assist in training days including running islands to ensure coaches of all skill levels receive supportive feedback.
Shift Manager/Key Holder
Cotton On Mega
2023.10 - 2024.05
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Monitored employee performance, providing constructive feedback and coaching to foster professional growth.
Shift Supervisor
Starbucks
2022.09 - 2023.09
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
Starbucks Manager
Fry's Marketplace
2021.08 - 2022.08
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
E-Commerce Personal Shopper
Fry's Marketplace
2021.03 - 2021.08
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
- Packaged fragile and perishable merchandise for transport to support safe, intact delivery of requested products.
Lead Hostess
Tailgater’s & Il Primo
2020.03 - 2020.11
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Answered customer questions about hours, seating, and menu information.
Education
Veterinarian Assisting
Pima Medical Institute
High School Diploma -
Mountain Ridge High School
Glendale, AZ05.2018
Skills
- Program Leadership
- Team Management
- Motivational leadership style
- Parent Communication
- Verbal and written communication
- Staff Development
Timeline
Shift Manager/Key Holder
Cotton On Mega
2023.10 - 2024.05
Soccer Coach
Soccer Shots COUS
2023.09 - Current
Shift Supervisor
Starbucks
2022.09 - 2023.09
Starbucks Manager
Fry's Marketplace
2021.08 - 2022.08
E-Commerce Personal Shopper
Fry's Marketplace
2021.03 - 2021.08
Lead Hostess
Tailgater’s & Il Primo
2020.03 - 2020.11
Veterinarian Assisting
Pima Medical Institute
High School Diploma -
Mountain Ridge High School
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