Ashley Nelson

Head Cashier Supervisor

The Home Depot

09.2018 - 01.2025

Initiated and managed daily cashier operations, including opening and closing procedures.
Monitored cashiers to ensure accuracy of transactions, compliance with procedures, and customer service standards.
Developed training plans for new cashiers; provided on-the-job training and coaching to improve performance.
Resolved customer complaints promptly and professionally.
Performed regular audits of cash drawer balances to ensure accuracy of funds.
Conducted employee evaluations and disciplinary actions as needed according to company policies.
Managed daily paperwork related to cash register operations including bank deposits.
Collaborated with store management team to develop strategies for increasing customer satisfaction ratings.
Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
Greeted customers and responded to requests for information.
Called for backup cashiers during peak times to minimize wait time for customers.
Built and maintained working relationships with peers and upper management.
Resolved customer problems by investigating issues, answering questions and building rapport.
Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Led employee performance evaluations and rewarded top performers to retain quality personnel.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Delegated work to staff, setting priorities and goals.
Counted and balanced registers.