Ashley Nelson-Linder
Hammond,WI
Summary
Accomplished and passionate professional with dynamic experience in achieving organizational-focused customer service objectives with exceptional commitment to quality, reliability, and operational brilliance. Proven track record in nurturing strategic partnership, committed to excellent leadership practices, maintaining cross-functional collaboration, providing multi-disciplined training. Stellar record in leading diverse teams, and overseeing billing processes. Demonstrated excellence and conquest in brand recognition/awareness, inventory management, and project milestones. Well-versed in building credibility with executive management, key clients, and employees by leveraging excellence communication skills with distinctive negotiation abilities. Office professional with comprehensive background in administrative support and office management. Proven ability to enhance operational efficiency and ensure smooth workflow. Known for strong team collaboration and adaptability in dynamic environments, with expertise in scheduling, sensitive document management, and exceptional customer service.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Office Specialist
Washington County Community Corrections
09.2023 - Current
- Optimized appointment coordination, ensuring smooth daily operations for all team members.
- Demonstrated adaptability by quickly learning new software programs and office tools as required, continuously improving skill set.
- Handled incoming calls/emails professionally, routing to appropriate persons/department.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Edited documents to keep company materials free of grammar errors.
- Supported suporvisors and staff on special assignments and ad hoc projects.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Reduced errors in data entry tasks by meticulously reviewing documents and cross-referencing information.
- Provided exceptional support during peak periods, regularly prioritizing tasks based on urgency while maintaining attention to detail.
- Maintained an organized workplace environment by routinely restructuring workspaces according to evolving needs or priorities.
- Ensured timely delivery of mail correspondence both internally and externally through efficient sorting methods.
- Contributed to positive company culture by assisting coworkers whenever possible, fostering a sense of teamwork and collaboration.
- Contributed to successful project completion by collaborating with colleagues on various administrative tasks as needed.
- Improved customer satisfaction rates by providing prompt assistance with inquiries, concerns, or requests for information.
- Gained expert operation skills with use of office software, including Microsoft Office/Word, MGA, CSTS,Tyler Host( Efile/Eserve)
- Enhanced efficiency by streamlining filing systems and implementing digital document management techniques.
- Assisted with onboarding and training of new employees.
- Created and maintained detailed records of all office activities.
- Prepared and edited documents for client file and court usage.
Customer service representative | Operations Admin | Dispatcher
DLI (Dedicated logistics incorporated)
01.2021 - 01.2023
- Lead all facets of payroll process to ensure timely execution
- Served as substitute Driver Manager to ensure uninterrupted workflows
- Develop schedule planning for drivers and dispatch equipment to appropriate locations within timely manner
- Communicate cross-functionally between work crews, field inspectors, supervisors, emergency personnel to increase understanding of business objectives
- Display professional etiquette while attending phone calls with active listening
- Develop strong communication within assigned territories throughout state
- Administer work/customer requests, expenses, and inventory management
- Track and research data by using multiple online applications and spreadsheets
- Achieved maximum client satisfaction by providing exceptional services
- Resolved all basic and complex issues by using strong problem-solving skills
- Delivered assistance in talent acquisition from hiring to onboarding through critical screening processes
- Prepared documentation for quarterly audits and maintained spreadsheets with high degree accuracy.
Member Service Representative
Heartland Credit Union
01.2016 - 01.2017
- Identified and resolved all complex issues of customers
- Respond to members related to account inquiries
- Promoted service products and offerings as well as collaborated directly with members to resolve customer service issues
- Deputized related constituencies and engaged staff members from regulatory agencies to resolve customer service issues
- Performed all assigned duties, such as credit, collection, and basic member accounting
- Ensured high degree accuracy while maintaining data integrity within Heartlands Accounting Systems
- Delivered vital contribution in development and deployment of new customer products and services
- Promoted free-flow communication by interacting with management at all levels.
Line Inspector
3M
01.2012 - 01.2016
- Oversaw all aspects of sewing, production machinery operations, product blueprints interpretation, quick work pace maintenance, quality inspection, and items certification
- Drove responsibilities related to labeling and packing, while processing paperwork and productivity charts in Microsoft word and spreadsheet applications
- Advanced three departments by providing training and coaching sessions
- Commended for streamlining large volume of work extended across production, shipping, and inventory
- Promoted from laborer to inspector by delivering top notch performance.
Zone Merchandise Supervisor (Hardlines, Seasonal, lawn & garden and TLE express)
Wal-Mart
01.2006 - 01.2012
- Conducted detailed research and designed effective product placement strategies
- Supervised and improved performance of 20+ employees and provided constructive feedback through dashboards and metrics
- Organized daily meetings and updated on emerging teams, while providing robust recommendations on process improvement
- Developed and executed seasonal campaigns for product features
- Attracted potential customers through appealing displays and seasonal product placement
- Hired employees and provided training to increase confidence of new employees across fast-paced environment
- Balanced inventory levels by using stock control techniques
- Achieved three promotions and received recognition from executive management.
Education
GED -
Skills
- Program Management
- Process Improvement
- Talent Acquisition/Retention
- Team Building/Leadership
- Inventory Management
- Safety & Health Protocols
- Customer Service
- Administrative Procedures
- Document Management
Event planning experience
Project Coordination Abilities
Time management expertise
Organizational Skills Mastery
Data analysis proficiency
Inventory Control Abilities
Proofreading and Editing Abilities
Administrative support expertise
Calendar Management Experience
Records Management Expertise
File Maintenance
Positive Attitude
Dedicated Team Player
Relationship Building
Verbal Communication
Organizing and Categorizing
Office Administration
Data Entry
Excel spreadsheets
Meticulous attention to detail
Complex Problem-Solving
Documentation And Reporting
Schedule Management
Payment Processing
Resourceful
Issue Resolution
Project Management
Mail handling
Filing and data archiving
Team Bonding
Performance Improvement
Bookkeeping
Multi-line phone proficiency
Certification
Driver's License
Timeline
Office Specialist
Washington County Community Corrections
09.2023 - Current
Customer service representative | Operations Admin | Dispatcher
DLI (Dedicated logistics incorporated)
01.2021 - 01.2023
Member Service Representative
Heartland Credit Union
01.2016 - 01.2017
Line Inspector
3M
01.2012 - 01.2016
Zone Merchandise Supervisor (Hardlines, Seasonal, lawn & garden and TLE express)
Wal-Mart
01.2006 - 01.2012
Driver's License
GED -
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