Ashley Nervis
Grand Cane,LA
Summary
Dedicated professional with demonstrated strengths in customer service, time management and problem solving. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Mail Clerk
United States Postal Service
08.2020 - Current
- Sorted and distributed incoming mail according to predetermined routing procedures.
- Organized outgoing mail for dispatch, including arranging for pickup or delivery by the postal service.
- Inspected outgoing mail for accuracy prior to distribution and mailing.
- Operated automated equipment such as sorting machines, postage meters, fax machines and copiers.
- Adhered to safety regulations while operating machinery in the mailroom area.
- Ensured compliance with federal regulations governing mailing processes.
- Received, sorted and organized incoming letters and packages.
- Placed incoming and outgoing letters and packages into containers based on destination and type, applying appropriate identifying tags on sacks and bins.
Receiving Clerk
Frymaster
Shreveport
01.2021 - 02.2022
- Unloaded delivery trucks and checking incoming shipments against product invoices, organizing and storing shipments until they receive outgoing order requests
- Compared packing lists to company purchase orders and ensuring that the products in each delivery match the packing list
- Updated the product inventory as products are received and added to the inventory.
- Followed company safety policies while handling heavy objects manually or with equipment such as forklifts or dollies during the unloading process.
- Verified that all merchandise was in good condition upon arrival, and reported any discrepancies or damages immediately.
- Updated inventory records to reflect new stock levels.
Pharmacy Technician
Walmart
Shreveport, LA
11.2016 - 10.2020
- Ensured that all necessary logging and reporting for dispensary operations is up to date
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system
- Managed filing of prescriptions, both electronically and manually.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
Accessioning Technician
Delta Pathology
Shreveport, LA
11.2015 - 10.2016
- Under general supervision, prepared specimens for diagnostic purposes
- Prepared specimens for transport to testing facilities; tracked results and notified physicians of findings.
- Performed stains, and accessioning procedures within department to assist in diagnosis
- Received and executed all orders from Pathologist section of the laboratories where specimens are received, sorted, entered into the Laboratory Information System, labeled with bar coded labels and processed.
- Maintained patient records in accordance with HIPAA regulations and other relevant standards.
- Assisted in the preparation of tissue specimens for microscopic slides.
- Reviewed laboratory test results to ensure accuracy.
- Verified specimen integrity prior to analysis with appropriate quality control measures.
Customer Service Representative
Teleperformance
Shreveport, LA
06.2013 - 11.2015
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
Diploma - Pharmacy Technician
Ayers Career College
10.2016
High School Diploma -
North DeSoto High School
01.2012
Skills
- Data Entry
- Time Management
- Customer Service
- Inventory
- Typing
- Billing
- Cash Handling
- Pharmacy Software
- Pharmacology
- Medical Terminology
- Communication
- Computer Skills
- Medical Billing
- Pharmacy Technician Experience
- HIPAA
- Insurance Verification
- Team Work
- Reliability
- Flexibility
- Problem-solving
- Postal service product knowledge
- Retail Sales
- Service-oriented
- Automated mail processing proficiency
- Strong organization skills
- Problem-solving skills
- Mail Sorting
- Workplace Safety
- Document Scanning
- Inbound and Outbound Calling
- Data Collection
- Microsoft Office Suite (word, excel, PowerPoint, outlook)
- Great attention to detail
- Active Listening
Certification
- Pharmacy Technician Certification
- PTCB Certification
- Pharmacy Technician License
Additional Information
- COMPUTER AND TECHNICAL SKILLS
- Hardware: PC computers
- Software: Windows XP, Vista, & 8, Microsoft Office Suite
- Operating computerized cash registers
Timeline
Receiving Clerk
Frymaster
01.2021 - 02.2022
Lead Mail Clerk
United States Postal Service
08.2020 - Current
Pharmacy Technician
Walmart
11.2016 - 10.2020
Accessioning Technician
Delta Pathology
11.2015 - 10.2016
Customer Service Representative
Teleperformance
06.2013 - 11.2015
Diploma - Pharmacy Technician
Ayers Career College
High School Diploma -
North DeSoto High School