Ashley Nesbit
Blue Springs,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Certified Substitute Teacher
Blue Springs School District
01.2019 - Current
- Ensuring Completion of Daily Lesson Planning, Active Listening, Accuracy and Attention of Detail, Classroom Management, Positive Attitude.
Urgent Care Unit Secretary
Children's Mercy Hospital Urgent Care East
02.2017 - 07.2023
- Managed incoming calls and directed to appropriate department.
- Maintained patient confidentiality in line with HIPAA regulations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained rapport with physicians, nurses, and other healthcare personnel.
- Supported office staff and operational requirements with administrative tasks.
- Provided information for patient admissions and discharges to foster timely processing.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Enhanced office productivity by handling high volume of callers per day.
- Monitored inventory levels and advised management of need for replenishment.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Performed various administrative tasks by filing, copying and faxing documents.
- Received and routed laboratory results to correct clinical staff members.
- Prepared and processed patient referrals and transfer requests.
- Consult, scheduling follow-up appointments, preparing paperwork for the incoming transport team, creating an End of Day report.
Urgent Care Nurse Technician
Children's Mercy Hospital
02.2017 - 07.2023
- Reliable CNA dedicated to ensuring the patients visit provides the most efficient treatment, dignity, and utmost respect during their visit
- Obtaining vitals and rooming, performing labs such as COVID, strep & flu swabs, blood work, applying splints, performing crutch training, optical acuity tests, EKG's, glucose testing, ear irrigation, assisting with NP/NA suctions, lobby assessments, precepting new employees, 1:1, PPE, Covid Precautions, Drive-up COVID swabbing.
- Conducted telephone triage to patient, family and significant others using nursing judgment according to protocol.
- Executed nursing interventions by collaborating with interprofessional team to incorporate standards of care, practice and patient outcomes.
- Leveraged data to meet care coordination needs across settings in conjunction with patient, family and other care providers.
- Managed patients with multiple chronic health conditions, acute episodes of care and behavioral health challenges while promoting and supporting prevention and wellness.
- Implemented care plan, coordinated delivery and employed strategies to promote health and safe environment.
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Educated family members and caregivers on patient care instructions.
- Managed patients recovering from medical or surgical procedures.
- Monitored patient reactions after administering medications and IV therapies.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Investigated and resolved issues affecting hospital operations and patient care.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
Certified Substitute Teacher
Lee's Summit, Grandview, Kansas City
01.2019 - 05.2020
- Ensuring Completion of Daily Lesson Planning, Active Listening, Accuracy and Attention of Detail, Classroom Management, Positive Attitude.
Sales Associate, Merchandising Coordinator
The Buckle
02.2012 - 02.2020
- Responsible sales associate proficient in handling money, restocking and moving new merchandise onto the floor, engaging with guests to the best of my ability while ensuring to meet or exceed their expectations and ensure the guests get what they're looking for and more
- Cash-handling experience, friendly and enthusiastic, proficient with POS and tablet-based payment applications, motivated to exceed sales goals, excellent interpersonal skills, detail-oriented and organized, merchandising master, able to stand or walk for prolonged periods of time.
Certified Nursing Assistant
St. Luke's Plaza
03.2016 - 02.2017
- Reliable CNA dedicated to maintaining the well-being and dignity of patients
- Q4 vitals, glucose testing, ambulation of patients, assisting patients with personal hygiene, assisting patients to bathroom/bedside commode/bedpan, daily patient transfers, bladder scanning, EKG's, assisting with the patient's nutrition, precepting new employees, assisting nurses with new floor admits, charting input and output, catheter care, vitals.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Upheld infection control and prevention policies across different patient-facing areas.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Nursing Assistant
Interim Healthcare
04.2015 - 10.2015
- CNA dedicated to providing a routine as requested from families and while maintaining their utmost dignity
- Morning medicine rounds, assisting patients with personal hygiene, administering breathing treatments, assisting with patient nutrition, catheter care, charting input and output, vitals.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Documented care actions by completing records and logs in medical software system.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Documented patient information and care activities in electronic health record.
- Transported patients between rooms and appointments or testing locations.
- Followed directions of licensed nurses to administer medications and treatments.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Loan Officer Assistant / Loan Pool Analyst
James B Nutter
08.2007 - 02.2009
- Provided administrative assistance to loan officers, communication with loan applicants and other parties involved in the mortgage process, answering customers' questions, working closely with team members in the closing department, proofreading loan documents, inputting data into the database, working closely with lenders to prepare loan pools, meeting and exceeding deadlines, reviewing and verifying loan data.
- Answered inquiries and provided superior customer service to clients.
- Set up files using loan officer checklist and submitted on-time for processing.
- Communicated with customers daily to request information and complete paperwork.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Monitored key dates to obtain information by deadlines.
- Assembled important paperwork and disclosures for borrower.
- Documented borrower's information in loan processing system and resolved any discrepancies.
- Prepared professional business correspondence on behalf of loan officer to obtain information and facilitate processing steps.
- Cultivated productive relationships with clients, realtors, and title/escrow officers to increase profits and expand customer base.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Reviewed and validated details of loan applications and closing documentation.
Education
Bachelor of Science - Healthcare Management
Rasmussen
Overland Park, KS03.2024
Associate of Arts -
Metropolitan Community College of Kansas City
Kansas City, MO05.2019
CNA -
MEDS
Independence, MO05.2015
Skills
- Analytical & Critical Thinking
- Relationship Builder
- Tolerant and Flexible
- Problem Solving
- Team Leadership
- Diligent and Dedicated
- Effective cross functional communicator
- Safety Awareness
- Behavior Modeling
- Solutions Oriented
- Project oversight
Certification
- Certified Nursing Assistant State of Missouri
- Certified Substitute Teacher State of Missouri
- Basic Life Safety (First aid, CPR and AED)
Timeline
Certified Substitute Teacher
Blue Springs School District
01.2019 - Current
Certified Substitute Teacher
Lee's Summit, Grandview, Kansas City
01.2019 - 05.2020
Urgent Care Unit Secretary
Children's Mercy Hospital Urgent Care East
02.2017 - 07.2023
Urgent Care Nurse Technician
Children's Mercy Hospital
02.2017 - 07.2023
Certified Nursing Assistant
St. Luke's Plaza
03.2016 - 02.2017
Nursing Assistant
Interim Healthcare
04.2015 - 10.2015
Sales Associate, Merchandising Coordinator
The Buckle
02.2012 - 02.2020
Loan Officer Assistant / Loan Pool Analyst
James B Nutter
08.2007 - 02.2009
Bachelor of Science - Healthcare Management
Rasmussen
Associate of Arts -
Metropolitan Community College of Kansas City
CNA -
MEDS