Summary
Overview
Work History
Education
Skills
Websites
Work Availability
Software
Languages
Timeline
CustomerServiceRepresentative

Ashley NeSmith

Claxton,GA

Summary

A high-energy and adaptable leader with extensive experience in establishing new streams of income and turning around businesses and programs. Excel at increasing sales and profits and identifying unique avenues for revenue growth. Excellent analyzing, negotiating, problem-solving, and conflict-resolution skills. Enjoy developing win-win cultures that attract and retain employees and customers while reducing turnover and creating long-lasting business relationships.

Overview

26
26
years of professional experience

Work History

Automotive Advocate and Coach

Caredge
Remote
04.2022 - 09.2024
  • A member-facing role where I communicated directly with members via live chat, Zoom video meeting, email, and the community forum to answer questions about their current automotive situation, review automotive deals, trade valuations, discuss financing opportunities and provide reassurance, and share resources.
  • Post content in the CarEdge Community Forum.
  • Engage with the CareEdge Community during live streams and other events. Facilitated live streams and community events, increasing CareEdge Community engagement by 25% through interactive discussions and personalized coaching sessions tailored to automotive enthusiasts.
  • Delivered top-tier customer service by resolving 95% of client inquiries within 24 hours using CRM software, enhancing overall client satisfaction and retention rates.
  • Implemented web chat software to increase customer engagement by 40%, ensuring real-time support and enhancing customer satisfaction through immediate resolution of inquiries.
  • Collaborated on a targeted marketing campaign that increased community engagement by 35% over six months, utilizing social media platforms, email marketing tools, and in-person events to promote automotive awareness and education.

Planned Career Break- Motherhood

Planned Career Break
Claxton, Georgia
09.2019 - 04.2022
  • Planned career break for motherhood.
  • During this time, I filled in as backup finance manager when other managers were out of the office.

Finance Manager & Subprime Finance Director

NeSmith Chevrolet, Buick & GMC
Claxton, Georgia
04.2004 - 09.2019
  • Oversee F&I Managers to ensure all compliance and training are current along with dealership policy and procedure.
  • Reviews market analyses and sales reports to determine customer needs and volume potential and develops sales campaigns to accommodate the goals of the finance department.
  • Knowledgeable in state regulations regarding finance and the Fair Credit Reporting Act.
  • Review the structure of deals in accordance with lender and dealership guidelines.
  • Performs credit interviews, and prepares credit applications when needed.
  • Presented warranties, credit insurance, GAP insurance, and other beneficial products offered by the dealership.
  • Presented a fully transparent pricing menu to customers detailing their financing options and products.
  • Generate new lenders, evaluate new lender programs and maintain good lender relations.
  • Detail-oriented and able to accurately complete paperwork and contracts.
  • Review CIT daily, assemble funding packages.
  • Accurately and timely funding of contracts
  • Maintain accurate and organized records of transactions and other important information in databases.
  • F&I income logged daily and complete an end-of-the-month summary.
  • Analyzes credit reports, able to recognize a conventional deal and turn over accordingly.
  • Schedule and attend sales meetings with the Finance Department and Sales Department.
  • Achieved a 15% reduction in departmental expenses by implementing a new budgeting system and leveraging financial forecasting tools, while ensuring compliance with industry regulations.
  • Attention to Detail: Detail-oriented approach to reviewing and preparing financial documents to ensure accuracy and compliance.
  • Organizational Skills: Proficient at managing multiple tasks and prioritizing responsibilities in a fast-paced environment.

Sales

Heyward Allen Cadillac, Nissan, Buick & GMC
Athens, Georgia
06.2001 - 05.2004
  • Assisted customers in selecting and purchasing vehicles, providing expert guidance on demo, features, financing options, and after-sales services.
  • Exceeded monthly sales targets and consistently ranked as a top performer at the dealership.
  • Cultivated and maintained strong relationships with affluent clientele, resulting in a 40% increase in repeat business and referrals.

Sales

Brent Walker Ford
Glennville, Georgia
06.1998 - 05.2001
  • Performed thorough vehicle demonstrations, highlighting key features and benefits to maximize customer interest and satisfaction.
  • Handled daily administrative tasks, including data entry, document preparation, and customer follow-up.
  • Assisted customers with trade-ins, ensuring fair valuations and seamless transactions.

Education

Bachelor Of Science And/with Education Degree - Business Education

Georgia Southern University
Statesboro, GA
05.2005

Automotive Management - Finance & Insurance

American Financial F&I University
The Woodlands, TX
10.2004

Skills

  • Cultivating Relationships
  • Negotiations
  • Sales and Finance
  • Marketing
  • Social Media
  • Customer Service

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

ADP

Hubspot

Zendesk

Dealertrack

Routeone

Promax

Eleads

CDK

Vinsolutions

Reynolds & Reynolds

Pipedrive

Languages

English
Native or Bilingual

Timeline

Automotive Advocate and Coach

Caredge
04.2022 - 09.2024

Planned Career Break- Motherhood

Planned Career Break
09.2019 - 04.2022

Finance Manager & Subprime Finance Director

NeSmith Chevrolet, Buick & GMC
04.2004 - 09.2019

Sales

Heyward Allen Cadillac, Nissan, Buick & GMC
06.2001 - 05.2004

Sales

Brent Walker Ford
06.1998 - 05.2001

Bachelor Of Science And/with Education Degree - Business Education

Georgia Southern University

Automotive Management - Finance & Insurance

American Financial F&I University

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