Ashley Nesmith
Tustin,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Host
Finneys Crafthouse
06.2022 - 12.2024
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Line Worker/Host/Head Food Runner
Finneys Crafthouse
06.2022 - 12.2023
- Maximized production efficiency by streamlining assembly line processes and optimizing workstation layouts.
- Reduced downtime by maintaining equipment, performing regular inspections, and promptly addressing issues.
- Ensured consistent product quality through rigorous quality control checks and adherence to company standards.
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
Host/Food Runner/Server Assistant
Finneys Crafthouse
06.2022 - 12.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Associate of Science - Business Administration And Management
Santiago Canyon College
Orange, CA06.2024
Skills
- Team Collaboration
- Reservations Management
- Server Support
- Telephone reception
- Table Setting
- Supply Restocking
References
Carol Walker- Volunteer Manager: (714) 488-5631
Joanna Vandal- Teacher: (714) 393-5432
Maria Serrano- Assistant Manager: (714) 605-9594
Jack Tolmachoff- Restaurant Manager: (714) 749-7142
Timeline
Host
Finneys Crafthouse
06.2022 - 12.2024
Line Worker/Host/Head Food Runner
Finneys Crafthouse
06.2022 - 12.2023
Host/Food Runner/Server Assistant
Finneys Crafthouse
06.2022 - 12.2023
Associate of Science - Business Administration And Management
Santiago Canyon College
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