Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Ashley Newburn

Customer Support Specialist
Mansfield

Summary

Well-qualified Customer Specialist with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

9
9
years of professional experience

Work History

RMA Administrative Assistant

Master Meter
07.2022 - Current
  • Process proper documentation required to return damaged product to receive a refund, replacement, or repair to which buyer and seller agreed to during the product's warranty period.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Created and updated records and files to maintain document compliance.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Executed record filing system to improve document organization and management.

Real Estate Agent

Highpointe Real Estate Associates
03.2022 - 07.2023
  • Developed and maintained relationships with clients through networking, postcards and cold calling.
  • Used NTREIS and other realtor databases to find properties for clients.
  • Communicated with clients to understand property needs and preferences.
  • Assisted clients in financial planning for purchase.
  • Advised clients on market conditions, prices, mortgages, and various financing programs available to the client and their specific current needs.
  • Increased client retention by creating and managing weekly social media post newsletters with the latest market trends and expert advice.
  • Managed to show homes to prospective buyers while creating properties' list with information on location, square footage, etc.
  • Developed and fostered strong relationships with clients by working to provide the best real estate experience possible.
  • Effectively utilized web-based tools to manage a database of customers and prospects.
  • Handled a variety of administrative and clerical duties in a fast-paced real estate office.
  • Developed positive relationships with lenders, appraisers, home inspectors, contractors, and escrow companies.
  • Coordinated open houses and meeting between buyers and sellers.
  • Designated marketing campaigns through the use of a CRM and digital media to obtain business referral.

Accounts Payable Clerk

SJ Louis Construction
02.2019 - 02.2021
  • Handled many clerical duties including but not limited to: scanning, copying, faxing, corresponding through email, answering phone calls, and routing documentation for approvals.
  • Paid close attention to detail, while checking thoroughly all Audit Reports for errors before they were entered into the data base.
  • Became more proficient using Excel and Microsoft Word.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Reconciled processed work by verifying entries and comparing system reports to balance numbers.
  • Maintained good working relationships with vendors and resolved disputes.
  • Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
  • Reported financial data and updated financial records in ledgers and journals.
  • Researched, gathered and collected data to show progress and current costs to stakeholders.
  • Maintained payable shared email inbox and digitized invoices for processing.
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Streamlined daily reporting information entry for efficient record keeping purposes.
  • Gathered, evaluated and summarized account data in detailed financial reports.
  • Inspected account books and recorded transactions.
  • Reviewed account data and activity to devise financial estimation reports and adjustments.
  • Maintained excellent financial standings by working closely with bookkeeper to process business transactions.

Customer Service Representative

DTX Towing
02.2015 - 02.2019
  • Cultivated strong valued relationships with customers daily, by delivering product knowledge to drive business development.
  • Managed quality communication, customer support and product representation for each client.
  • Excelled in multi-tasking duties by assisting multiple customers daily with service questions or issues through inbound calls while also developing new customer prospects and referrals
  • Updated account information with to maintain billing procedures, processed payments and providing assistance to set up payment options available.
  • Maximized customer satisfaction by greeting over 40 customers daily and resolving any service issues promptly.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Recorded account information to open new customer accounts.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Trained new personnel regarding company operations, policies and services.
  • Provided ongoing guest services.
  • Communicated professionally with colleagues, freelancers and clients.
  • Contacted clients to verify account information and maintain accuracy, resulting in 30% increase in client satisfaction.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Education

High School Diploma -

Arlington Career Institute
Grand Prairie, TX
01.2025

Real Estate License - Licensed Real Estate Agent

School Estate
Online
02.2021

Skills

  • Customer Support
  • QuickBooks
  • Accounts Payable
  • Accounts Receivable
  • Oral & Written Communication Skills
  • Proficient with Microsoft Word
  • Proficient in Excel
  • Customer Focused Care
  • Critical Thinking & Problem Solving Abilities
  • Close Attention to Detail
  • Administrative Support
  • Property Management
  • Marketing and advertising
  • Database Management
  • Excellent Teamwork Skill
  • Data Entry
  • Strong Organizational Skills
  • Leadership Experience
  • Teamwork and Collaboration
  • Eager to Learn & Active Listener
  • Time Management

Additional Information

References available upon request.

Timeline

RMA Administrative Assistant

Master Meter
07.2022 - Current

Real Estate Agent

Highpointe Real Estate Associates
03.2022 - 07.2023

Accounts Payable Clerk

SJ Louis Construction
02.2019 - 02.2021

Customer Service Representative

DTX Towing
02.2015 - 02.2019

High School Diploma -

Arlington Career Institute

Real Estate License - Licensed Real Estate Agent

School Estate

Similar Profiles

CREATE PROFILE
Ashley NewburnCustomer Support Specialist