Ashley Newby
Eastampton,NJ
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
20
20
years of professional experience
Work History
Manager of Ambulatory Operations
Cooper Maternal Fetal Medicine
2022.09 - Current
- Improved patient satisfaction by streamlining appointment scheduling and implementing efficient check-in procedures.
- Streamlined communication channels between administrative personnel, nursing staff, and physicians to enhance team collaboration across the organization.
- Oversaw risk management activities by identifying potential areas of vulnerability within the ambulatory setting, implementing corrective actions as needed.
- Championed patient-centered care by implementing initiatives aimed at enhancing the overall patient experience, including improved access to appointments and support services.
- Developed comprehensive performance metrics to evaluate staff productivity, leading to targeted improvements in daily operations.
- Created a culture of continuous improvement by regularly soliciting feedback from staff members on processes and protocols.
- Established strong relationships with referring physicians, promoting collaboration between hospital departments for seamless patient care transitions.
- Reduced wait times for patients by optimizing clinic workflows and improving staff allocation.
- Led initiatives to implement electronic health records, improving data accessibility and accuracy for providers.
- Collaborated with multidisciplinary teams to optimize patient care and ensure adherence to regulatory standards.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
Ambulatory Operations, Manager
Cooper Bone And Joint Institute
2022.02 - Current
- Performed a variety of supervisory responsibilities to ensure the coordination, review, and release of final medical reporting in the Clinical Services Group
- Collaboration with physicians and interdepartmental leaders to ensure quality diagnostic reporting to client physicians
- Responsible for identifying and implementing process improvements
- Monitoring of staff performance through orientation education, annual evaluations, organizing routine discipline-specific meetings, and direct observation visits with staff and patients and families
- Development and implementation of clinical operations for improvement of best practices
- Monitor and review patient records for accuracy, completeness and adherence to regulatory requirements
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
Medical Assistant Coordinator
Jefferson Infectious Diseases
2018.04 - 2021.02
- Provide back up support for the medical assistant team, which includes all functions of a medical assistant
- Assist in the supervision of work and performance of clinic staff including reception, medical assistants and other support staff, as instructed, including input for performance reviews and corrective action plans as needed
- Coordinate and oversee the training of medical and lab assistants, and volunteer staff
- Assist as needed including medication refill requests, specialty and procedure referrals, pre and post Clinic chart review
- Provides assistance with HIV, Prep and Pep clinic scheduling problem solving, patient wait times, and other areas of concern to increase efficient and quality services
- Assist with the coordination of Infusion set up with varies outpatient and inpatient facilities
- Perform other administrative tasks and clinical care
- Coordinate the inventory, ordering and supply stock maintenance of medical supplies.
Lead Medical Assistant
Virtua Family Medicine
2016.02 - 2018.01
- Answering phones and schedule patient appointments, Greets patients and prepare them for examinations
- Obtain patients medical history and vital signs
- Performing routine laboratory tests and administer injections
- Explains treatment procedures, medications, special diets or doctors instructions
- Performs electrocardiograms, authorizes drug refills and provides prescription information to pharmacies.
Lead Float Phlebotomist
Enzo Clinical Lab
2014.04 - 2015.08
- Perform venipuncture and various other laboratory testing on patients of all ages in an IOP and PST setting
- Validate insurances and proper ID verification
- Coordinating phlebotomist at various sites for day
- Reviewing and appealing denied and unpaid claims
- Using coded data provided by the medical coders to produce and then submit claims to insurance companies for payment
- Answering any questions patients may have about billing
Medical Assistant Instructor
Anthem Institute
2013.02 - 2014.03
- Educates students of all ages in the profession of medical assisting, Supervised school progress, conducted student orientations and suggested students during the program
- Prepared student progress reports and graded reports
- Instructed current technology and equipment utilized throughout the medical field
- Instructed blood drawing procedures, injections, venipuncture, Urinalysis and wound care
- Taught techniques with vacationer tubes, syringes, butterfly needles and tourniquets.
Senior Medical Assistant
Camcare OB/GYN
2004.04 - 2013.04
- Taking and logging patient vitals and health information in EMR system, prepping patients by appointment type including performing pregnancy tests, urinalysis dips and injections; assisting physicians with procedures such as: Colposcopies, Leeps and other biopsies; exam room preparation, clean up and supply stocking, responsible for completion of disability forms for OB patients, answering phones, scheduling appointments, occasional transcribing for physicians
Education
High School Diploma -
Haddon Heights Jr-Sr High School
Haddon Heights, NJNo Degree - Health Administration
Camden County College
Blackwood, NJSkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Staff Training and Development
- Operations Management
- Policy Implementation
- Performance Evaluations
References
Furnished Upon Request
Timeline
Manager of Ambulatory Operations
Cooper Maternal Fetal Medicine
2022.09 - Current
Ambulatory Operations, Manager
Cooper Bone And Joint Institute
2022.02 - Current
Medical Assistant Coordinator
Jefferson Infectious Diseases
2018.04 - 2021.02
Lead Medical Assistant
Virtua Family Medicine
2016.02 - 2018.01
Lead Float Phlebotomist
Enzo Clinical Lab
2014.04 - 2015.08
Medical Assistant Instructor
Anthem Institute
2013.02 - 2014.03
Senior Medical Assistant
Camcare OB/GYN
2004.04 - 2013.04
High School Diploma -
Haddon Heights Jr-Sr High School
No Degree - Health Administration
Camden County College
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