Summary
Overview
Work History
Education
Skills
Timeline
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ASHLEY NEWMAN

Philadelphia,PA

Summary

Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.

Overview

13
13
years of professional experience

Work History

Patient Service Representative

Children's Hospital of Philadelphia, CHOP
01.2025 - Current
  • Verified insurance eligibility and coverage for patients.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Handled customer service inquiries in person, via telephone and through email.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
  • Took copayments and compiled daily financial records.
  • Balanced deposits and credit card payments each day.

Phlebotomist Technician

BioLife Plasma Services
08.2020 - 08.2024
  • Processed specimens according to laboratory guidelines including centrifugation, aliquoting, freezing and packing as required.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
  • Ensured that the proper amount of blood was drawn from each patient by using appropriate techniques and equipment.
  • Provided instruction to patients regarding the collection process, safety precautions and post-collection care instructions.

Patient Services Representative

Salus Medical
02.2012 - 03.2020
  • Oversaw all aspects of reception, including greeting visitors, answering phones, and keeping the front desk tidy
  • Schedules appointments for all types of appointments, such as new, follow- up, walk-in, etc
  • Answers telephone calls in a professional manner and follows through on any action required to successfully complete the call
  • Registers patients upon arrival
  • Verifies the following: Patient demographic information; Patients insurance;
  • Referrals and authorizations if necessary;
  • Collect patients co-pay if required;
  • Explains required forms/consent and obtains signatures as required
  • Checks out patients upon completion of their visit:Checks out patient in the patients EHR record;

Education

John Bartram High School
Philadelphia, PA
06.2011

Skills

  • Venipuncture
  • Order of draw
  • Data Entry
  • Proper tourniquet use
  • Quality Control
  • Patient Registration
  • Customer service
  • Appointment scheduling

Timeline

Patient Service Representative

Children's Hospital of Philadelphia, CHOP
01.2025 - Current

Phlebotomist Technician

BioLife Plasma Services
08.2020 - 08.2024

Patient Services Representative

Salus Medical
02.2012 - 03.2020

John Bartram High School

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