Ashley Newman
Customer Service
Phoenix,AZ
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
13
13
years of professional experience
Work History
Administrative Assistant/Customer Service Specialist
Peckham
02.2024 - 08.2024
- Scheduled appointments as needed at the National passport information centre
- Answered general questions when asked
- Handled multiple phone calls daily.
- Provided administrative support, including scheduling, data entry, and document management.
- Assisted customers with inquiries, issue resolution, and account updates via phone and email.
- Managed office correspondence, including drafting emails, memos, and reports.
- Processed and maintained confidential records with accuracy and compliance.
- Coordinated meetings, prepared agendas, and documented meeting minutes.
- Supported HR functions such as on boarding, training coordination, and employee file management.
- Maintained office supplies and equipment, ensuring an organized workspace.
- Processed invoices, tracked expenses, and assisted with budget reports.
- Utilized company software to update customer records and generate reports.
- Provided exceptional customer service, ensuring satisfaction and retention.
Administrative Assistant/Outbound Sales Representative
JPMorgan Chase & Corporate
08.2021 - 06.2023
- Effectively would build rapport with suppliers on the phone.
- Conveying confidence and presence while consulting to identify their needs.
- Manage supplier contact across multiple outbound and inbound channels, including phone, email, web, and internal reporting.
- Provided administrative support, including scheduling meetings, managing calendars, and preparing reports.
- Conducted outbound sales calls to potential and existing clients to promote banking products and services.
- Maintained and organized confidential client records and financial documents.
- Assisted in processing loan applications and account openings while ensuring compliance with banking regulations.
- Coordinated with internal departments to resolve customer inquiries and improve service efficiency.
- Managed correspondence, drafted emails, and prepared presentations for management.
- Tracked and analysed sales performance data to identify trends and opportunities for growth.
- Provided exceptional customer service by addressing concerns and offering tailored financial solutions.
- Trained and mentored new team members on sales strategies and administrative procedures.
- Supported marketing campaigns by reaching out to leads and scheduling follow-up appointments
Customer Service Representative
Pearl Interactive Network
01.2020 - 10.2020
- Utilizes standard technology such as a telephone, e-mail, and web browser.
- Navigates to the appropriate pre-scripted responses which they must read verbatim to provide basic general and claims specific information.
- Follows established and documented policies and standard operating procedures, such as, filling out timesheets and adhering to privacy rules.
- Assists caller with filling out online application and submitting it electronically to plan provider for processing.
- Completes basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read by the CSR to the caller.
- Provided high-quality customer support via phone and email, addressing inquiries and resolving issues efficiently.
- Assisted customers with account-related questions, billing concerns, and service troubleshooting.
- Maintained detailed records of customer interactions using internal CRM systems.
- Processed transactions, refunds, and adjustments while ensuring compliance with company policies.
- Handled escalated customer complaints with professionalism, striving for first-call resolution.
Customer Service Representative
DialAmerica
01.2019 - 03.2019
- Managed Incoming calls and customer’s inquiries
- Generating sale leads that develop into new customers
- Identified and assessed customers’ needs to achieve satisfaction.
- Handled inbound and outbound calls to assist customers with inquiries, orders, and account updates.
- Provided exceptional customer service by addressing concerns and resolving issues in a timely manner.
- Processed payments, refunds, and adjustments while maintaining accuracy and compliance with company policies.
- Explained products, services, and promotions to customers to enhance their experience and increase sales.
- Met and exceeded performance metrics, including call handling time, customer satisfaction, and sales targets.
- Maintained detailed and accurate records of customer interactions in company databases.
- Assisted with troubleshooting common service-related issues and provided effective solutions.
- Followed scripts and guidelines to ensure consistency in customer interactions while personalizing responses.
- Collaborated with team members and supervisors to improve customer engagement strategies.
- Adhered to company policies, quality standards, and regulatory requirements for data security and privacy.
EVS Attendant
Desert Diamond Casino
02.2016 - 06.2016
- Ensured that all gaming machines and surrounding areas are clean, shiny and presentable by dusting off all equipment
- Cleaned and restocked restrooms on both a scheduled and as needed basis.
- Maintained cleanliness of gaming areas, restrooms, and public spaces to ensure a welcoming environment.
- Sanitized high-touch surfaces and followed safety protocols to uphold hygiene standards.
- Collected and disposed of trash, ensuring proper waste management procedures.
- Operated cleaning equipment, including vacuum cleaners, floor scrubbers, and pressure washers.
- Replenished restroom supplies and addressed guest concerns in a timely manner.
- Assisted with special cleaning projects, including deep cleaning carpets and upholstery.
- Responded to emergency clean-up requests to maintain a safe and sanitary environment.
- Monitored and reported maintenance issues, such as spills, leaks, or damaged fixtures.
- Collaborated with team members to complete daily tasks efficiently and effectively.
- Provided excellent customer service by assisting guests with inquiries and directions
Parking Attendant
Arizona state Fair
10.2013 - 11.2013
- Directed vehicles to designated parking areas efficiently and safely.
- Managed traffic flow to prevent congestion and ensure smooth entry and exit.
- Provided excellent customer service by answering visitor inquiries.
- Collected parking fees and issued receipts as required.
- Monitored parking areas for unauthorized vehicles or safety hazards.
- Assisted guests with locating their parked vehicles when needed.
- Coordinated with security and event staff to resolve parking-related issues.
- Enforced parking regulations and ensured compliance with fair policies.
- Maintained a clean and organized parking lot throughout shifts.
- Operated cash registers and handled transactions accurately.
- Met and greeted 50+ customers face to face daily
- Monitored the parking lot to make sure no cars were messed with.
Crew Member
Coldstones Creamery
02.2012 - 04.2012
- Provided excellent customer service by greeting guests and assisting with ice cream selections.
- Prepared and served ice cream creations, mix-ins, and signature desserts according to company standards.
- Operated cash register, processed transactions, and handled cash and credit payments accurately.
- Maintained cleanliness of workstations, dining areas, and equipment to ensure a sanitary environment.
- Stocked inventory, including ice cream, toppings, and supplies, to meet customer demand.
- Followed food safety and hygiene protocols to ensure compliance with health regulations.
- Engaged customers with an energetic and friendly attitude to enhance their dining experience.
- Assisted in training new team members on company policies and procedures.
- Managed multiple customer orders efficiently during peak hours to maintain quick service.
- Contributed to a positive team environment by collaborating with co-workers and assisting as needed.
- Handled monetary transactions such as debit and credit cards
- Maintained a safe and clean environment
- Greeted 5+ customers face to face daily
Education
High school diploma -
Precision High School
Phoenix, AZ01.2013
Bachelor's - Computer Science
Post University
08.2025
Skills
- Customer Service
- Appointment scheduling (4 years)
- Administrative experience (2 years)
- Call Center
- Analytics (2 years)
- Customer Support
- CSR
- Customer Care
- Environmental Services
- Custodial Experience
- Time management
- Salesforce
- Office experience
- Typing
- Software troubleshooting
- Data Entry
- Operating Systems
- Active Directory
- Help Desk
- Troubleshooting
- Network Support
- Microsoft Windows
- Computer Networking
- Employee orientation
- Data collection
- Social media management
- Personal assistant experience
- Document review (1 year)
- Communication skills
- Documentation review
- Computer literacy
- Recruiting
- Computer skills
- Microsoft Office
- Customer service
- Data entry
- Office administration
- Microsoft Word
- Microsoft Excel
- Computer proficiency
- Scheduling
- Scheduling and calendar management
- Appointment scheduling
- Tech-Savvy
- Team bonding
- Administrative support
Languages
English
Full Professional
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteRemoteHybridTimeline
Administrative Assistant/Customer Service Specialist
Peckham
02.2024 - 08.2024
Administrative Assistant/Outbound Sales Representative
JPMorgan Chase & Corporate
08.2021 - 06.2023
Customer Service Representative
Pearl Interactive Network
01.2020 - 10.2020
Customer Service Representative
DialAmerica
01.2019 - 03.2019
EVS Attendant
Desert Diamond Casino
02.2016 - 06.2016
Parking Attendant
Arizona state Fair
10.2013 - 11.2013
Crew Member
Coldstones Creamery
02.2012 - 04.2012
High school diploma -
Precision High School
Bachelor's - Computer Science
Post University
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