Ashley Nguyen

Shift Lead

Vca Advanced Care Animal Hospital

Lawndale , CA

2019.06 - Current

Resolved customer complaints and reported issues to senior management.
Delegated tasks to employees and monitored activities and task completion.
Evaluated and performed equipment maintenance to support operational goals.
Improved daily operational plans, developed production schedules and optimized task flow.
Upheld company standards and compliance requirements for operations.
Coached and trained employees and managed daily work assignments to enhance operations.
Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Evaluated employee performance, delivering individualized feedback and praise.
Complied with company safety procedures, policies and regulations to promote safe working environment.
Managed daily workflow and scheduled staff for adequate coverage.
Checked orders for quality and completeness.
Supervised and led employees to maintain productivity and customer service levels.
Coached team members to increase productivity and reduce workplace accidents.
Handled escalated customer concerns and emergencies in absence of manager or supervisor.
Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
Used high-tech equipment to assist in diagnostic, medical and surgical procedures.
Supported veterinarians to drive quality care, advocate for pets and educate clients.
Obtained relevant health history and information from clients to maintain medical charts.
Restrained and stabilized animals during examination and treatment to prevent injuries.
Operated anesthesia, oxygen and monitoring equipment.
Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
Prepared and administered medications and vaccines as prescribed by veterinarian.
Shaved surgical areas and placed IV catheters in preparation for surgery.
Assisted with diagnosis and treatment of animal health problems by performing lab tests on specimens.
Monitored vital signs during surgery and notified veterinarian of changes.
Leveraged ultrasound and x-ray equipment for imaging and interpreted results.
Delivered excellent service to pet owners to drive repeat business.
Performed physical examinations and recorded weight, temperature and other vitals.
Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
Prepared and reviewed records and consent forms.
Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
Examined animals for injury or illness and documented symptoms for veterinarian review.
Partnered with IDEXX to analyze blood samples and diagnose conditions and diseases.
Prepared and labeled medications and instructed client on administration.
Recommended diagnoses based on examinations, test results and reported symptoms.
Maintained strict patient privacy and confidential patient information, taking care to meet HIPAA guidelines and statutes for data security.
Prepared clinical notes and updates on each patient for review by primary physician.
Interviewed patients and reviewed patient files to determine medical histories, previous treatment and therapies and medication history.
Assessed, diagnosed, treated and delivered follow-up care.
Ordered laboratory testing, physical assessments and specialist consults to help diagnose and treat patients.
Performed comprehensive patient exams and assessments to formulate, implement and continuously update individualized plans of care.
Worked with medical professionals to provide complex clinical care management, patient education and counseling.
Documented lab results, diagnoses and treatments for review by attending physician.
Ordered laboratory tests and imaging scans to complete further investigations.
Explained treatment procedures and physicians' instructions.
Supported administrative staff by processing payments.
Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
Administered medications under physician's supervision.
Prepared treatment rooms for patient examinations.
Changed dressings on wounds to prevent infection and check for healing.

Summary

Overview

Work History

Shift Lead

Education

Associate of Science - Animal Science

Skills

Timeline

Shift Lead

Associate of Science - Animal Science

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