Ashley Nichols

• Delivered exceptional customer service in high-demand environment, ensuring guest satisfaction and repeat business.
• Collaborated with kitchen staff to guarantee timely order delivery and menu compliance.
• Managed multiple tables concurrently, maintaining attention to detail during peak shifts.
• Implemented upselling techniques to enhance guest experience and boost sales revenue.
• Resolved guest complaints swiftly, improving customer retention through effective problem-solving.
• Utilized POS system for order placement, bill management, and complimentary item handling.
• Executed opening and closing duties, preparing dining area for seamless service transitions.
• Supported corporate and pharmaceutical events, ensuring high standards of service.

PRIME STEAKHOUSE/fine dining

• Delivered prompt and accurate customer service to ensure timely handling of reservations.
• Crafted and delivered each meal course to meet chef-defined precision standards.
• Surpassed sales targets by suggesting premium dishes and complementary pairings.
• Enhanced customer relationships through proactive understanding of regular patrons' needs.
• Trained and mentored junior servers, fostering a team-oriented environment and ensuring consistent service quality
• Earned top reviews from guests, sustaining exceptional customer satisfaction levels.
• Developed training materials to enhance staff understanding of operational procedures.
• Collaborated with management to refine training programs based on staff needs and feedback.

• Improved customer service in fine dining environment, resulting in higher satisfaction ratings.
• Offered customized menu guidance tailored to each guest's preferences.
• Managed several tables while consistently meeting exceptional service standards.
• Conducted accurate transaction processing to maintain reliable sales metrics.
• Planned and executed private corporate and pharmaceutical events seamlessly.
• Built strong connections with returning customers to drive loyalty initiatives.
• Ensured a clean and inviting dining area for enhanced guest experiences.
• Partnered with team members during busy shifts, promoting improved teamwork effectiveness.
• Corporate and pharmaceutical events

• Prime steakhouse/fine dining
• Delivered fine dining service to VIP guests, including celebrities and executives, maintaining discretion and professionalism
• Guided new servers in mastering fine dining etiquette, table settings, and upselling techniques.
• Coordinated and organized dining spaces for upscale events, ensuring meticulous presentation.
• Enhanced dining experiences by recommending suitable wine pairings and meals.
• Fostered seamless communication between kitchen and service teams to enhance workflow.
• Managed high-pressure situations, maintaining a serene dining atmosphere.