ASHLEY NICKERSON
Bourne,MA
Summary
Results-driven professional with over 8 years in account coordination and operational support. Managed 15+ high-value accounts, achieving a 10% increase in client retention while resolving 95% of issues within SLA timelines. Proven track record in optimizing workflows and maintaining data accuracy, contributing to a 15% improvement in departmental efficiency.
Overview
11
11
years of professional experience
Work History
Network Coordinator (Network Management Department
Blue Cross Blue Shield of Massachusetts
02.2022 - 03.2026
- Managed 15+ high-value accounts, resolving 95% of client issues within SLA timelines.
- Collaborated with 5+ departments to ensure timely resolution of client requests, enhancing client satisfaction.
- Strengthened client relationships, driving 10% year-over-year retention increase.
- Coordinated onboarding processes, achieving 20% reduction in setup time.
- Maintained 100% data accuracy in Salesforce and generated reports that improved departmental efficiency by 15%.
Claims Representative
Blue Cross Blue Shield of Massachusetts
07.2019 - 02.2022
- Processed 200+ claims weekly with 99% accuracy in a regulated environment.
- Resolved discrepancies, decreasing claim errors by 12% and improving overall accuracy.
- Provided customer support, achieving a 95% satisfaction rating through effective issue resolution.
Medical Office Assistant (Operations)
Hematology Oncology Specialists
05.2018 - 06.2019
- Improved scheduling workflows, reducing patient wait times by 15%.
- Scheduled 50+ patient appointments weekly, coordinated billing, ensured accurate documentation to support efficient office operations.
- Maintained compliance with regulatory standards, safeguarding patient safety and organizational integrity.
Office Manager / Administrative Assistant
Bravman Langston & Associates
04.2015 - 05.2018
- Streamlined administrative processes, reducing task time by 25% to enhance overall office productivity.
- Managed daily office operations and maintained efficient workflow.
- Coordinated schedules and meetings for senior management and staff.
- Supervised administrative staff and delegated tasks effectively.
- Coordinated payroll, billing, and vendor management for office of 10, ensuring smooth operational flow.
Education
Business Administration Coursework -
Cape Cod Community College
Hyannis, MASkills
- Account & Client Coordination
- Process Improvement & Workflow Optimization
- Customer Support & Issue Resolution
- Data Management & Reporting
- Cross-Functional Collaboration
- Performance Tracking & Metrics
- Salesforce
- Microsoft 365
- Access
- QuickBooks
Systems And Tools
- Salesforce
- Microsoft 365
- Access
- QuickBooks
- AI Fundamentals
Timeline
Network Coordinator (Network Management Department
Blue Cross Blue Shield of Massachusetts
02.2022 - 03.2026
Claims Representative
Blue Cross Blue Shield of Massachusetts
07.2019 - 02.2022
Medical Office Assistant (Operations)
Hematology Oncology Specialists
05.2018 - 06.2019
Office Manager / Administrative Assistant
Bravman Langston & Associates
04.2015 - 05.2018
Business Administration Coursework -
Cape Cod Community College