Ashley Nicole Johnston
Tulsa
Summary
Dynamic E-Commerce CEO with a proven track record at Avon, excelling in strategic planning and customer service. Spearheaded initiatives that enhanced operational efficiency and profitability, while fostering a culture of ethical compliance. Adept at vendor negotiation and data analysis, driving informed decisions that elevate business outcomes.
Overview
14
14
years of professional experience
Work History
E-Commerce CEO
Owner Operator Independent
Tulsa, OK
01.2025 - Current
- Directed executive teams to ensure timely project execution and successful outcomes.
- Developed strategies to enhance customer service standards across the organization.
- Implemented technological solutions that increased operational effectiveness.
- Reviewed systems regularly, identifying potential improvements and upgrades.
- Formulated and executed strategic business plans to boost company profitability.
- Negotiated vendor contracts for competitive pricing on goods and services.
- Analyzed market trends and customer data to drive informed decision-making processes.
- Established policies promoting an ethical work environment across all departments.
Handyman Helper
Gary waddle of waddles remodols
Tulsa, OK
02.2021 - Current
- Installed shelves, cabinets, and doors in residential and commercial properties.
- Operated ladders safely for tasks performed at heights.
- Assembled furniture per manufacturer specifications to ensure structural integrity.
- Inspected walls and floors for damage before initiating repairs to maintain property standards.
- Responded promptly to emergency repair requests from clients.
- Cleaned work areas post-job completion to uphold cleanliness standards.
- Identified potential hazards on job sites prior to commencing work to ensure safety compliance.
- Maintained accurate logs of time spent on various jobsites.
Lawn Care Technician
Independent Employer
Tulsa, OK
05.2018 - 10.2023
- Ensured cleanliness of work areas by removing debris from job sites.
- Collected customer payments for services rendered.
- Stored chemicals safely, adhering to company policy.
- Followed safety protocols when handling hazardous materials.
- Performed regular lawn maintenance, including mowing, edging, and aerating.
- Planted grass seed in necessary areas to promote growth.
- Applied fertilizers and herbicides according to manufacturer's instructions.
- Responded promptly to customer inquiries, enhancing satisfaction.
Representative and Silver Leader
Avon
Tulsa, OK
06.2013 - 01.2015
- Conferred with customers through phone and in-person interactions to provide product information and resolve complaints.
- Escalated unresolved issues to relevant departments for thorough investigation.
- Identified cross-selling opportunities for additional products and services.
- Facilitated order placement, returns, exchanges, and refunds for customers.
- Established positive customer relationships through effective communication techniques.
- Collaborated with team members to enhance customer service processes.
- Tracked inventory levels and ordered supplies as necessary to maintain operations.
- Conducted market research to understand customer needs and preferences.
- Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person.
- Developed proposals and quotes for clients based on their specific requirements.
- Maintained detailed records of sales activities, including calls made, follow-ups, and sales closed.
- Maintained and entered data into the database to ensure accurate records.
- Set up and managed electronic filing systems, updating documents and maintaining attendance records.
- Operated office equipment and arranged repairs for malfunctioning devices.
- Completed forms per company procedures to ensure compliance.
- Maintained scheduling and event calendars for efficient time management.
- Scheduled and confirmed appointments for clients, ensuring timely communication.
- Ordered and dispensed office supplies to support daily operations.
- Utilized CRM software to track customer interactions, sales, and progress towards targets.
- Coordinated with logistics and supply chain teams to ensure timely delivery of products.
- Conducted product demonstrations to prospective clients, highlighting features and benefits tailored to their needs.
Housekeeping
Self-employed
Tulsa, OK
05.2012 - 09.2014
- Maintained cleanliness of furniture and fixtures for polished presentation.
- Employed soapy water and squeegees to clean windows, glass partitions, and mirrors.
- Washed windows, walls, ceilings, and woodwork; performed waxing and polishing as needed.
- Executed floor cleaning through sweeping, mopping, scrubbing, or vacuuming.
- Cleaned kitchen areas, including dishes, cooking utensils, and silverware.
- Emptied waste baskets and ashtrays; transported trash to disposal areas efficiently.
- Stocked housekeeping carts with supplies before each shift.
- Developed standard operating procedures for housekeeping operations.
- Investigated customer complaints regarding housekeeping services promptly.
- Reviewed monthly reports on occupancy rates, housekeeping costs.
- Responded promptly to guest inquiries regarding housekeeping services.
- Assessed guest satisfaction with the quality of housekeeping services provided.
- Enforced safety standards amonghousekeeping staff members.
- Managed budgeting activities related to housekeeping department expenses.
- Assisted with special projects related to housekeeping operations as needed.
- Assisted in resolving customer complaints related to housekeeping services.
- Created inventory checklists and stocked housekeeping carts.
Hospice
Good Shepherd's hospice
Tulsa, OK
04.2011 - 02.2012
- Provided physical support to assist patients with daily living activities, including mobility and personal care.
- Measured and recorded food and liquid intake, urinary output, and reported changes to medical staff.
- Documented vital signs, including temperature and blood pressure, as directed by healthcare professionals.
- Monitored patients for symptoms requiring medical attention, such as bruises or open wounds.
- Reminded patients to adhere to medication schedules and nutritional supplement regimens.
- Aided patients with undressing, bathing, and dressing when they were unable to do so independently.
- Supported nurses and physicians in operating medical equipment and delivering patient care.
- Coordinated referrals from hospitals or other facilities when needed during transition period into hospice program.
- Prepared meals for hospice patients in accordance with dietary requirements.
- Assisted with development of discharge plans when a patient no longer requires hospice services.
- Responded quickly to emergency situations involving hospice patients by following established protocols.
- Assisted with end-of-life decisions including hospice care planning and advance directives preparation.
- Provided in-home and hospice care to terminally ill patients.
- Monitored vital signs such as blood pressure, temperature, respiration rate and pulse rate of hospice patients.
Education
High school diploma -
Catoosa high school
CatoosaSkills
- Customer service
- Active listening
- Sales marketing
- Troubleshooting
- Time management
- Flexible
- Keeping a clean and hospitable work environment
- Compassion
- Maintaining patience in a stressful environment
- Project management
- Strategic planning
- Data analysis
- Vendor negotiation
- Operational efficiency
- Market research
- Team leadership
- Policy development
- Supply chain management
- Financial analysis
- Technological implementation
- Risk assessment
- Ethical compliance
- Effective communication
- Global perspective
- Digital transformation
- Talent development
- Strategic visioning
- Corporate governance
- Mergers and acquisitions
- Sustainable business models
- Organizational agility
- Crisis management
- Succession planning
- Customer focus
- Inspirational leadership
- Financial acumen
- Effective decision making
- Operational excellence
- Executive presence
- Innovation management
- Reliability
- Business administration
- Sales leadership
- Budgeting and cost control
- Capital expenditure planning
- Organizational skills
- People and culture
- Overall enjoyment of what I do for others
- Teamwork
- Product development
- Change and growth management
- Contract negotiation
- Develop business structures
- Human resources
- Excellent communication
- Process improvement
- Investor relations
- Effective communicator and public speaker
- International business
- Board reporting
- Complex Problem-solving
- Build revenue streams
- Visionary leadership
- Board oversight
- Process improvements
- Channel management
- Service delivery oversight
- Revenue growth
- Conflict resolution
- Financial leadership
- Cultural awareness
- Operations management
- Ethical leadership
- Transformative leadership
- Adaptability and flexibility
- Digital marketing
- Team collaboration
- Decision-making
- Talent recruitment
- Account management
- Executive leadership
- Client relationship management
- Stakeholder management
- Operations oversight
- Self motivation
- Client engagement
- Public speaking
Timeline
E-Commerce CEO
Owner Operator Independent
01.2025 - Current
Handyman Helper
Gary waddle of waddles remodols
02.2021 - Current
Lawn Care Technician
Independent Employer
05.2018 - 10.2023
Representative and Silver Leader
Avon
06.2013 - 01.2015
Housekeeping
Self-employed
05.2012 - 09.2014
Hospice
Good Shepherd's hospice
04.2011 - 02.2012
High school diploma -
Catoosa high school
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