Ashley Niesen
Ladson,SC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking, reliable and driven to find new ways to improve performance. Competitive, but friendly quality, to continue to grow in any position. Strives to be the most efficient in solitude, or team work environment. Eager to find the next place of employment to thrive in.
Overview
13
13
years of professional experience
Work History
Server
Rutledge Cab
Charleston , South Carolina
2023.09 - Current
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Followed health safety guidelines when preparing and serving food products.
- Delivered food orders promptly and courteously.
- Accurately recorded orders on cash register and point-of-sale system.
- Greeted guests and provided menus.
- Cleaned tables and chairs to prepare dining area for next customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Front Desk Agent
Homewood Suites Hilton
Charleston , SC
2023.09 - 2024.06
- Provided excellent customer service while upholding company policies.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Maintained cleanliness of lobby area at all times.
- Monitored security cameras in lobby area as needed.
- Assisted with check-in and check-out procedures for guests.
- Provided information about hotel amenities, services, and local attractions.
- Managed cash drawer responsibly throughout shift.
- Assisted with luggage handling for incoming guests.
Assistant Manager
Taco Bell
Goose Creek , South Carolina
2022.07 - 2023.09
- Supervised daily operations including scheduling shifts, assigning duties.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained up-to-date knowledge of company products and services.
- Developed a system for tracking inventory and ordering supplies as needed.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Control Packer
Kiswire
Newberry , SC
2020.08 - 2022.06
- Assembled customer orders from stock and packed items in boxes.
- Arranged items on pallets according to size and weight.
- Verified labels for appropriate order numbers and item specifications.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Weighed or counted items for distribution to conform to company standards.
- Adhered to product safety and hygiene guidelines for health and regulatory compliance.
- Trained new employees regarding warehouse procedures and standards.
- Operated hand trucks, pallet jacks and forklifts to move materials.
- Tracked inventories and input equipment counts into warehouse databases.
- Accomplished production goals by working with speed and accuracy.
Assistant Manager
Taco Bell
Goose Creek , SC
2019.01 - 2020.12
- Delegated daily tasks to team members to optimize group productivity.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Caterer
Hamby's Catering
Charleston , SC
2018.09 - 2020.01
- Served guest tables by transporting meals and beverages from kitchen and bar areas.
- Coordinated food service stations and venue accommodations, including setup and tear-down of furniture and equipment per customer guidelines.
- Maintained cleanliness and organization of kitchen stations and storage areas.
- Set up and cleaned up food preparation and service stations before and after catered events.
- Wiped down surfaces and cleaned plates, utensils and trays to sanitize catering space after events.
- Interacted with guests to obtain feedback on product quality and service levels.
Assistant Manager
Sonic DriveIn
Goose Creek , SC
2016.01 - 2019.01
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
- Recruited and trained new employees to meet job requirements.
- Delegated work to staff, setting priorities and goals.
Housekeeper
Hampton Inn By Hilton
North Charleston , SC
2014.11 - 2015.12
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Interacted pleasantly with clients and guests when performing daily duties.
- Returned rooms to occupant-ready status to satisfy future guests.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Server
Venom Cabaret
Tucson , Arizona
2012.07 - 2014.06
- Provided excellent customer service to ensure satisfaction.
- Prepared drinks according to standard recipes.
- Upheld high standards of sanitation in accordance with health department regulations.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Operated POS terminals to input orders, split bills and calculate totals.
Crew Member
Sonic DriveIn
Tucson , AZ
2011.07 - 2012.12
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Served food quickly for positive guest experiences.
- Organized and restocked supplies to support operations and team productivity.
- Interacted pleasantly with guests to deliver quality customer service.
Education
GED -
Newberry Adult Learning Center
Newberry, SCSkills
- Flexible and Adaptable
- Willingness to Learn
- Problem-Solving
- Safe Food Handling
- Customer Service
- Cash Handling
- Creativity and Innovation
- Performance Improvement
- Initiative and Self-Motivation
- Flexible Schedule
- Teamwork and Collaboration
- Integrity and Honesty
- Crew Leadership
- Valid Driver's License
- Store Opening and Closing
Timeline
Server
Rutledge Cab
2023.09 - Current
Front Desk Agent
Homewood Suites Hilton
2023.09 - 2024.06
Assistant Manager
Taco Bell
2022.07 - 2023.09
Control Packer
Kiswire
2020.08 - 2022.06
Assistant Manager
Taco Bell
2019.01 - 2020.12
Caterer
Hamby's Catering
2018.09 - 2020.01
Assistant Manager
Sonic DriveIn
2016.01 - 2019.01
Housekeeper
Hampton Inn By Hilton
2014.11 - 2015.12
Server
Venom Cabaret
2012.07 - 2014.06
Crew Member
Sonic DriveIn
2011.07 - 2012.12
GED -
Newberry Adult Learning Center
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