Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley-Noelle U. Gabriel

Hilo,HI

Summary

Personable medical assistant bringing several years of hands-on experience balancing medical administrative and clinical duties to achieve patient satisfaction. Offering a thorough understanding of the patient care process and procedures to streamline healthy flow in a healthcare setting. Compassionate and respectful collaborator recognized for delivering high-quality patient care and excellent administrative outcomes.

Overview

14
14
years of professional experience

Work History

Medical Assistant

Big Island Family Medicine
Hilo, Hawaii
06.2022 - Current
  • Assisted physicians with patient examinations and medical procedures.
  • Scheduled patient appointments and managed office calendar efficiently.
  • Collected and documented patient medical histories accurately.
  • Administered medications and provided patient education on treatments.
  • Maintained cleanliness and organization of examination rooms and equipment.
  • Processed insurance claims and verified patient eligibility for services.
  • Coordinated referrals to specialists and ensured timely follow-up care.
  • Communicated effectively with patients to address inquiries and concerns.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Documented notes during patient visits.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Scheduled appointments for patients via phone and in person.
  • Collected samples from patients for laboratory testing purposes.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Organized patient charts before each day's clinic sessions began.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
  • Filed insurance claims forms in accordance with applicable regulations.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Administered medications under physician's supervision.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Assisted back office patient processes to reduce office wait times.
  • Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
  • Supported administrative staff by processing payments.

Medical Assistant

Ian Ebesugawa MD
Hilo, Hawaii
01.2022 - 06.2022
  • Assisted physicians with patient examinations and medical procedures.
  • Scheduled patient appointments and managed office calendar efficiently.
  • Collected and documented patient medical histories accurately.
  • Administered medications and provided patient education on treatments.
  • Maintained cleanliness and organization of examination rooms and equipment.
  • Processed insurance claims and verified patient eligibility for services.
  • Coordinated referrals to specialists and ensured timely follow-up care.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Communicated effectively with patients to address inquiries and concerns.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Documented notes during patient visits.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Scheduled appointments for patients via phone and in person.
  • Collected samples from patients for laboratory testing purposes.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Organized patient charts before each day's clinic sessions began.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Filed insurance claims forms in accordance with applicable regulations.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
  • Administered medications under physician's supervision.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Assisted back office patient processes to reduce office wait times.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
  • Supported administrative staff by processing payments.

Sales Support Coordinator

Y. Hata
Hilo, Hawaii
11.2021 - 01.2022
  • Coordinated communication between sales team and customers for seamless order processing.
  • Managed inventory levels to ensure timely product availability for sales initiatives.
  • Maintained customer relationship management systems to track interactions and updates.
  • Processed sales orders and returns, ensuring accuracy and adherence to policies.
  • Collaborated with cross-functional teams to resolve customer inquiries efficiently.
  • Prepared quotes for customers based on their needs and budget requirements.
  • Maintained relationships with customers through regular follow-up calls and emails.
  • Resolved customer complaints in a professional manner within established guidelines.
  • Processed orders received from customers via phone, email or web portal efficiently and accurately.
  • Coordinated with vendors to ensure timely delivery of goods ordered by customers.
  • Handled incoming inquiries from customers regarding product availability or other related issues.
  • Assisted with preparing contracts, invoices and other documents required for closing deals with clients.
  • Maintained positive brand identity, leveraging strategic customer relation initiatives to promote affirmative relationships with clients and partners.
  • Answered high volume of calls in fast-paced environment to offer above-and-beyond support for sales representatives' diverse needs.
  • Met performance standards consistently for answer rate, handle time, and service quality.
  • Maintained up-to-date knowledge of industry trends and emerging technologies to support sales efforts.
  • Provided after-sales support, addressing any customer concerns and ensuring a positive customer experience.

Medical Receptionist

Sleep Center Hawaii
Hilo, Hawaii
06.2021 - 10.2021
  • Managed patient check-in and check-out procedures efficiently.
  • Scheduled appointments and coordinated with healthcare providers effectively.
  • Maintained accurate patient records using electronic health record systems.
  • Answered phone calls and addressed patient inquiries promptly.
  • Processed insurance claims and verified coverage details accurately.
  • Handled medical billing inquiries and resolved discrepancies efficiently.
  • Collaborated with medical staff to ensure smooth clinic operations daily.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Checked patients in and out for appointments and collected co-payments.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Greeted and checked in patients, updating patient information in computer system.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Entered insurance, demographics and health history into patient database.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Protected patients by observing strict HIPAA guidelines.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Straightened up waiting room to maintain neat and organized space.
  • Informed patients of financial responsibilities prior to rendering services.
  • Performed data entry tasks related to billing and collections procedures.
  • Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
  • Maintained supply inventory for office area, ordering items as needed and stocking shelves.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Communicated with patients with compassion while keeping medical information private.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Routed laboratory or diagnostic results to appropriate staff.
  • Compiled and coded patient information or data in appropriate computer system.

Medical Assistant

Hilo Family Medicine
Hilo, Hawaii
02.2012 - 05.2021
  • Assisted physicians with patient examinations and medical procedures.
  • Scheduled patient appointments and managed office calendar efficiently.
  • Collected and documented patient medical histories accurately.
  • Administered medications and provided patient education on treatments.
  • Maintained cleanliness and organization of examination rooms and equipment.
  • Processed insurance claims and verified patient eligibility for services.
  • Coordinated referrals to specialists and ensured timely follow-up care.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Communicated effectively with patients to address inquiries and concerns.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Documented notes during patient visits.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Scheduled appointments for patients via phone and in person.
  • Collected samples from patients for laboratory testing purposes.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Organized patient charts before each day's clinic sessions began.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
  • Filed insurance claims forms in accordance with applicable regulations.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Administered medications under physician's supervision.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Assisted back office patient processes to reduce office wait times.
  • Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
  • Supported administrative staff by processing payments.

Education

Associate of Science - Health Information Technology

Community Based Education And Development (CBD)
Los Angeles, CA
01-2023

Associate of Science - Medical Assistant

Everest College
Tacoma
01-2012

Skills

  • Patient care
  • Medical procedures
  • Electronic health records
  • Vital signs measurement
  • Insurance processing
  • Customer relationship management
  • Appointment scheduling
  • Attention to detail
  • Time management
  • Compassionate

Timeline

Medical Assistant

Big Island Family Medicine
06.2022 - Current

Medical Assistant

Ian Ebesugawa MD
01.2022 - 06.2022

Sales Support Coordinator

Y. Hata
11.2021 - 01.2022

Medical Receptionist

Sleep Center Hawaii
06.2021 - 10.2021

Medical Assistant

Hilo Family Medicine
02.2012 - 05.2021

Associate of Science - Health Information Technology

Community Based Education And Development (CBD)

Associate of Science - Medical Assistant

Everest College

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