Ashley Noonan
Pisgah Forest,NC
Summary
Dynamic Office Billing Manager at Asheville Children’s Medical Center with expertise in revenue cycle management and regulatory compliance. Successfully optimized cash flow and increased revenue collection rates through strategic problem resolution and effective communication. Proven track record in software implementation and enhancing billing processes, ensuring accuracy and efficiency in operations.
Overview
20
20
years of professional experience
Work History
Office Billing Manager
Asheville Children’s Medical Center
Asheville, NC
04.2009 - Current
- Streamlined office operations for improved efficiency, delegating tasks to team members and monitoring performance.
- Implemented cost-saving measures by identifying areas of inefficiency within the billing process and proposing solutions.
- Implemented a thorough documentation process to maintain accurate records and facilitate audits by external parties.
- Oversaw the implementation of new software systems for improved organization and efficiency in the billing department''s daily operations.
- Managed the accounts receivable process, ensuring prompt payments from clients and minimizing outstanding balances.
- Maintained compliance with industry regulations, staying up-to-date on changes in laws and policies affecting billing procedures.
- Optimized cash flow by consolidating invoices, improving payment terms, and effectively managing credit control processes.
- Increased revenue collection rates through diligent follow-ups with clients and negotiation of payment plans.
- Reviewed billing problems, researched issues, and resolved concerns.
- Worked with customers to develop payment plans and bring accounts current.
- Developed strategic plans for day-to-day financial operations.
- Reduced denied claims through diligent review, correction, and resubmission of errors.
- Enhanced revenue cycle management by overseeing timely and accurate claims submission.
- Collaborated with providers and staff to ensure accurate coding for billing purposes.
Medical Collections Specialist
Medical Business Resources
Asheville, NC
03.2008 - 04.2009
- Prevented potential legal issues by adhering to federal and state regulations governing medical collections activities.
- Strengthened relationships with referring providers by maintaining open communication lines regarding patient financial matters.
- Managed high-volume caseloads effectively while maintaining strong attention to detail and accuracy in data entry tasks related to billing adjustments or chargeoffs.
- Reviewed aging reports regularly to prioritize collection efforts strategically based on account status and risk level.
- Improved patient satisfaction by promptly addressing and resolving medical billing disputes.
- Maintained thorough knowledge of billing regulations, keeping the practice compliant with industry best practices.
- Established clear expectations for payment arrangements, minimizing misunderstandings between patients and the practice.
- Assisted patients with understanding their financial responsibilities, easing concerns about complex medical bills.
- Streamlined the collections process for increased efficiency and reduced outstanding debts.
Accounting Bookkeeper
Bi-Lo Grocery Store
Brevard, NC
02.2005 - 03.2009
- Processed journal entries, guaranteeing accurate reflection of company finances within the general ledger system.
- Reviewed and processed client electronic payments and check deposits.
- Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable, and business expense processing.
- Maintained and processed invoices, deposits, and money logs.
- Maintained accurate financial records, ensuring compliance with regulatory requirements and company policies.
- Ensured timely vendor payments by effectively managing accounts payable and maintaining strong relationships with suppliers.
- Reduced errors in financial reporting through meticulous attention to detail and thorough data analysis.
- Matched purchase orders with invoices and recorded necessary information.
Education
High School Diploma -
Brevard High School
Brevard05-2005
Skills
- Billing management
- Accounts receivable
- Revenue cycle management
- Regulatory compliance
- Financial reporting
- Software implementation
- Problem resolution
- Medical billing
- Claims processing
- Customer service
- Data entry accuracy
- Claims processing proficiency
- HIPAA compliance
Timeline
Office Billing Manager
Asheville Children’s Medical Center
04.2009 - Current
Medical Collections Specialist
Medical Business Resources
03.2008 - 04.2009
Accounting Bookkeeper
Bi-Lo Grocery Store
02.2005 - 03.2009
High School Diploma -
Brevard High School
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