Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ashley Norman

Sanderson,FL

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Responsible, punctual and productive professional when working with little to no supervision.

Overview

6
6
years of professional experience
4
4
Certification

Work History

PSA

Novitas Solutions
10.2024 - Current
  • Worked effectively in fast-paced environments.
  • Strengthened communication skills through regular interactions with others.
  • Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.

Administrative Assistant

Baker County Board of Commissoners
08.2021 - 10.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed filing system, entered data and completed other clerical tasks.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.

Instructional Paraprofessional

Summers Elementary School
12.2019 - 01.2021
  • Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
  • Delivered curriculum in both one-on-one lessons and group learning environments.
  • Prepared instructional materials for group and one-on-one use to comply with established curriculum.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Assisted with classroom technology to prepare students with skills needed to succeed in technology-rich world.

Education

Associate of Science - Early Childhood Education

Florida Gateway College
Lake City, FL
06.2017

GED -

Baker County High School
Glen St. Mary, Fl
06.2015

Paraprofessional - Education Paraprofessional

Florida State College At Jacksonville
Jacksonville, FL
05.2015

Skills

  • Scheduling
  • Document Control
  • Mail handling
  • Filing
  • Database Management
  • Spreadsheet Management
  • Calendar Management
  • Bookkeeping
  • Clerical Support
  • Data Entry
  • Invoice Processing
  • Mail distribution
  • Microsoft Excel
  • Customer Service
  • Customer Relations
  • AR/AP

Certification

Certified Ambulance Coder September 2021-Current

Certified Ambulance Compliance Officer February 2022-Current

Certified Ambulance Privacy Officer February 2022-Current

Florida Notary-September 2028

Timeline

PSA

Novitas Solutions
10.2024 - Current

Administrative Assistant

Baker County Board of Commissoners
08.2021 - 10.2024

Instructional Paraprofessional

Summers Elementary School
12.2019 - 01.2021

Associate of Science - Early Childhood Education

Florida Gateway College

GED -

Baker County High School

Paraprofessional - Education Paraprofessional

Florida State College At Jacksonville

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Ashley Norman