ASHLEY NORTHINGTON
OKLAHOMA CITY,OK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Motivated to learn, grow and excel, 25+ years of experience in multiple fields and positions. Excellent reputation for resolving problems and improving customer satisfaction.
Enthusiastic, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. .
Dedicated multifaceted professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Senior Housekeeping Supervisor
Rockwell RV Park
Oklahoma City, OK
07.2021 - Current
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Managed laundry sorting, washing, drying and ironing.
- Placed orders for housekeeping supplies and guest toiletries.
- Coordinated daily workflow through task prioritization and concise scheduling.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Maintained required records of work hours, budgets and payrolls.
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Implemented new cleaning processes and team strategies to reduce necessary man-hours by 15 to 20 hours per week.
PCA
Karen Hunter
Oklahoma City, OK
10.2017 - Current
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Ran errands for patients, did shopping, and picked up other necessities.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Shopped for groceries regularly in order to keep house stocked with necessities.
- Remained alert to problems or health issues of clients and competently responded.
- Scheduled and accompanied clients to medical appointments.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Monitored and assisted residents through individual service plans.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Assisted nursing staff with respiratory, cardiopulmonary and physical therapies.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
Certified Crew Trainer/ New Restaurant Opening Staff
Raising Cane's Restaurants
Midwest City, OK
02.2018 - 06.2021
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Trained other employees in customer service, food safety and performance requirements.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Mentored junior employees to improve performance, food safety and customer service.
- Maintained current knowledge of all team position requirements.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Appropriately allocated resourced, budgets, inventories, training support and team building materials to increase overall productivity.
Collections Specialist
GC Services
Oklahoma City, OK
01.2017 - 03.2017
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Counseled debtors on payment options and arranged installment agreements.
- Achieved performance goals on consistent basis.
- Used probing techniques to determine debtors' reasons for delinquency.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Researched accounts and completed due diligence to resolve collection problems.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Processed payments and contracts on accounts.
- Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
BOH Team Member
Chic-Fil-A
Las Cruces, NM
04.2016 - 01.2017
- Maintained and sanitized service stations, prep areas and countertops.
- Prepared food and drinks while following safe food handling procedures.
- Removed garbage, compost and recycling and placed in designated container areas.
- Performed shift side work as necessary to maintain kitchen output during peak service times.
- Maintained and tracked food, cooler and freezer temperatures.
- Unloaded and stocked kitchen supplies.
- Checked use by dates on food and beverage stock and maintained record of wasted items.
- Bussed tables, washed dishes, and organized kitchen for prompt service.
- Completed weekly food and supply inventories.
- Assisted back of house manager by cross-referencing delivered stock with invoices.
- Liaised with kitchen staff to produce efficient and well-presented meals.
- Maintained composure and work quality while under stress.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Maintained high personal grooming standards and uniform presentation.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Lifted and carried heavy materials.
- Adhered to procedures in preparing food items.
- Used manual or electric appliances to clean, peel, slice and trim foods.
- Pushed, pulled and transported large loads and objects.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Assistant Store Manager
Bowlins Travel Centers
Akela, NM
09.2014 - 04.2016
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Analyzed and interpreted store trends to facilitate planning.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
Assistant Store Manager
Golden Moon Enterprises
Midwest City, OK
10.2013 - 09.2014
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Approved regular payroll submissions for employees.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Analyzed and interpreted store trends to facilitate planning.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
Education
LMT - Medical Massage Therapy
Massage Therapy Training Institute
Las Cruces, NM04.2016
General Studies
New Mexico State University - Dona Ana Community College
Las Cruces, NMGeneral Studies
New Mexico State University
Las Cruces, NMDeming High School
Deming, NMSkills
- Policy Enforcement
- Furnishings Updates
- Service Optimization
- Problem Solving
- Performance Assessment
- Laundry and Dry Cleaning
- Work Inspection
- Cross-Department Collaboration
- Personnel Problem Management
- Equipment Purchasing
- Stock Inventory Management
- Decision Making
- Procedure Implementation
- Corrective Action Implementation
- Report Preparation
- Clear Communication
- Complaints Handling
- Furniture Cleaning
- Standards Compliance
- Employee Work Scheduling
- Linens Management
- Conflict Resolution
- Equipment Maintenance
- Applicant Screening and Hiring
- Team Coordination
- Cost Estimation
- Desktop Computers
- Team Guidance and Motivation
- Carpet Cleaning
- Safety Equipment
- Database Updating
- Microsoft Office
- Budget Preparation
- Data Analysis
- Grounds Maintenance
- Customer Relations
- Creative Thinking
- Quality Assessment
- Employee Training and Development
- Multi-Line Telephone Systems
- Presentation Delivery
- Administrative Oversight
- Process Monitoring
- Facilities Inspection
- Word Processing
- Pressure Washers
- Painting Work
Certification
- Oklahoma ABLE Commission Alcohol servers license valid until 01-04-2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Price is what you pay. Value is what you get.
Warren Buffett
Timeline
Senior Housekeeping Supervisor
Rockwell RV Park
07.2021 - Current
Certified Crew Trainer/ New Restaurant Opening Staff
Raising Cane's Restaurants
02.2018 - 06.2021
PCA
Karen Hunter
10.2017 - Current
Collections Specialist
GC Services
01.2017 - 03.2017
BOH Team Member
Chic-Fil-A
04.2016 - 01.2017
Assistant Store Manager
Bowlins Travel Centers
09.2014 - 04.2016
Assistant Store Manager
Golden Moon Enterprises
10.2013 - 09.2014
LMT - Medical Massage Therapy
Massage Therapy Training Institute
General Studies
New Mexico State University - Dona Ana Community College
General Studies
New Mexico State University
Deming High School
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