Ashley Norvell
Conroe,TX
Summary
Driven professional with a proven track record at ASF and Bahama Mama, excelling in quality control and time management. Demonstrated ability to enhance customer relationships and exceed sales quotas through effective verbal and written communication. Skilled in recruiting and schedule preparation, consistently achieving operational excellence and fostering team success.
Overview
3
3
years of professional experience
Work History
Contractor
ASF
05.2024 - Current
- Collected, arranged, and input information into database system.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Orchestrated efficient and performance-oriented daily work plan to maximize time usage and customer connections.
Manager
Bahama Mama
05.2023 - 04.2024
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
Cashier
Burger Fresh
02.2021 - 05.2023
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Processed refunds and exchanges in accordance with company policy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Education
Associate of Science - Forensic Science
Lone Star College
Conroe, TX09.2028
GED -
Hauke HS
Conroe, TX09.2018
Certificate-CNA -
Lone Star College
Conroe, TX12.2017
Skills
- Quality Control
- Time Management
- Verbal and written communication
- Schedule Preparation
- Sales Quota Achievement
- Recruiting
Timeline
Contractor
ASF
05.2024 - Current
Manager
Bahama Mama
05.2023 - 04.2024
Cashier
Burger Fresh
02.2021 - 05.2023
Associate of Science - Forensic Science
Lone Star College
GED -
Hauke HS
Certificate-CNA -
Lone Star College
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