Ashley N. Sellers
Clarkston,GA
Summary
Experienced in providing friendly and helpful services to customers while upholding the integrity of an airline company. Proven ability to listen to customer needs, articulate procedures and options, as well as quickly create solutions that satisfy all parties involved. Highly professional- attentive, reliable, and able to perform duties with minimal supervision. Successful Flight Attendant with strong dedication to safety and customer service. Smart and polished with dynamic interpersonal skills. Known for excellent service and friendly, personable attitude.
Overview
7
7
years of professional experience
Work History
Flight Attendant
Spirit
Atlanta, GA
03.2023 - 01.2024
- Provided safety instructions to passengers prior to takeoff and landing.
- Greeted passengers, answered questions, and directed them to their seats.
- Verified boarding passes and passports for all passengers.
- Assisted passengers with stowing carry-on luggage in overhead compartments.
- Delivered onboard customer service including food and beverage service.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers.
Customer Experience Specialist
Delta Airlines
Atlanta, USA
09.2022 - 06.2023
- Assisting customers with booking, adjusting, and/or cancelling flights
- Educating customers on SkyMiles management and redemption
- Resolving customer complaints, answering customer questions, providing details about available products or deals, as well as, directing customers to the appropriate department
- Efficient use of Omni Pro and Axis software, as well as knowledge of Airport IATA codes
- Awarded 'Lowest Call Handling Time' - December 2022, January 2023, and February 2023
Enrollment
KIDDazzle Child Care Inc.
05.2017 - 08.2022
- Maintained enrollment accounts and updated files on each child to meet state regulations;
- Worked closely with parents/caregivers to complete applications and other state required documents
- Performed background reviews and credentialing for early childhood educators
Education
CPR Certification - Basic Life Support Program
Atlanta Technical College
Atlanta, GA09-2024
Nursing Assistant Certification -
Covenant CNA School
Atlanta, GA01.2014
B. A. - Arts and Sciences/Mass Communication
Clark Atlanta University
Atlanta, GA01.2013
Skills
- Communication
- Customer Service
- Problem Solving
- Leadership
- Teamwork
- Time Management
- Social Intelligence
- Emotional Intelligence
- Adaptability
- Food and Beverage Service
- Diplomacy
- Assertiveness
- Multitasking
- CPR Training
- Attentiveness
- Observation
- Passenger service
- Ticket verification
- Amenities distribution
- Preflight briefings
- FAA Regulations
- Regulatory Compliance
- Food and beverage preparation
- Professional Appearance
- Safety Procedures
- Passenger Assistance
- Aviation regulations
Timeline
Flight Attendant
Spirit
03.2023 - 01.2024
Customer Experience Specialist
Delta Airlines
09.2022 - 06.2023
Enrollment
KIDDazzle Child Care Inc.
05.2017 - 08.2022
CPR Certification - Basic Life Support Program
Atlanta Technical College
Nursing Assistant Certification -
Covenant CNA School
B. A. - Arts and Sciences/Mass Communication
Clark Atlanta University
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