Ashley Nunez
Houston,TX
Summary
Enthusiastic Bilingual Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well, with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
Work History
Salesperson
Affordable Furniture
01.2023 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Customer Service Receptionist
Floor & Decor
11.2021 - 11.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Specialist
The Home Depot
08.2019 - 11.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
Associate of Arts - Clinical Social Work
Lone Star College
Houston, TX12.2024
High School Diploma -
Scarborough High School
Houston, TX05.2019
Skills
- Communication skills
- Conflict Management
- Communication skills
- Time management
- Sales Professional
- Client relationship management
- Calm and Professional Under Pressure
- Customer Satisfaction
- Greeting and Seating Clients
- Microsoft Office
- Answer Telephone Calls
- Social Media Platforms
- Team Collaboration
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Salesperson
Affordable Furniture
01.2023 - Current
Customer Service Receptionist
Floor & Decor
11.2021 - 11.2022
Customer Service Specialist
The Home Depot
08.2019 - 11.2021
Associate of Arts - Clinical Social Work
Lone Star College
High School Diploma -
Scarborough High School
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