Ashley Nunnery
Galleria BMW
Ocean Springs,MS
11
years of professional experience
- A diligent and personable customer care professional with eight years of customer service experience. I am looking forward to applying all of my skills to your place of business. I am willing and capable of learning and applying new skills each and every day. I am a friendly individual that would be a great selection for your team.
Work History
BMW Service Assistant
2 Years- Scheduled maintenance and recalls due.
- Sold declined service and prepaid maintenance packages.
- Answered and directed all incoming service calls.
- Opened repair orders for all new incoming vehicles (PDI).
- Drove clients and ran errands as needed.
- Assisted in planning dealership events.
- Adjusted tire pressures and windshield washer fluids on service cars.
Assistant Service Operations Manager
10 Months- Answered incoming customer phone calls and took appropriate action.
- Scheduled service appointments daily.
- Resolved customer complaints in professional and timely manner.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Hired, trained and supervised a team of 10 drivers.
- Confirm all pickups for drivers and coordinate their daily route to pickup and deliver clients vehicles for maintenance and third party services.
- Ensure loaner vehicles are checked in properly for damage and fuel usage. This must be performed prior to customer leaving the service center.
- Ensured proper documentation requirements are met for all loaner contracts.
- Opened and closed RO’s, obtained PO numbers for third party contractors.
- Assisted in coordinating all dealership gatherings and events.
Business Development Representative
2 Years- Worked leads from marketing campaigns as sales opportunities.
- Called to scheduled services and due recalls/ installation of parts in stock.
- Preprinted all daily pre work orders and VMI for advisors.
- Assisted in directing drivers to pickup and deliver clients vehicles for maintenance and third party services.
- Drove clients, ran errands as needed.
- Built long-term trusting relationships with clients.
Receptionist
3 Years 4 Months- Greeted incoming visitors and customers professionally and provide friendly, knowledgeable assistance in person and via telephone.
- Sort, receive, and distributed mail.
- Personally directed our clients to their needed department.
- Ensured a pleasant experience between the customer and service while receiving payment and closing the transaction.
- Received and receipted in down payments for vehicles.
- Keep reception area clean and neat to give visitors a positive impression.
- Balanced all transactions and money taken in.
CASHIER/HOST
1 Year 3 Months- Maintained customer service skills.
- Labeled foods and organized signs appropriately.
- Assisted customer’s in purchases.
- Seated customer’s .
- Greeted customer’s .
- Assisted waitresses with drinks, etc.
- Separated and cleaned menus.
- Balanced all money.
- Cleaned work area.
Cashier
10 Months- Maintained customer service skills.
- Organized the stock room.
- Provided customer’s with a tour of the store.
- Sent and received shipments.
- Input inventory in the computer.
- Assisted customer’s in purchases.
- Greeted customer’s.
- Cleaned work area.
Education
Certificate Of Completion
Diploma
Skills
Ability to multi-task
Very adaptable
Ability to work under pressure
Excellent organizational skills
Proficient typing skills
Customer service oriented
Positive attitude
Attention to detail
Familiar with MS Excel (analyzing spreadsheets and charts)
References
- Robin Piazza, Mercedes-Benz Office Manager
(228)860-2450
- Carlos Watson, Mercedes-Benz Service Manager
(404) 713-2882
- Kelly McClendon, Personal Reference
(601) 402-4288
- Alexandra Vargas, Personal Reference
(228) 327-3274
- Jack Bowell, Personal Reference
(228) 261-3019
Timeline
BMW Service Assistant
Galleria BMW
12.2023 - 12.2025Read More
Assistant Service Operations Manager
Mercedes-Benz Of South Mississippi
02.2023 - 12.2023Read More
Business Development Representative
Mercedes-Benz Of South Mississippi
02.2021 - 02.2023Read More
Receptionist
Mercedes-Benz Of South Mississippi
10.2017 - 02.2021Read More
CASHIER/HOST
Golden Nugget Casino
06.2016 - 09.2017Read More
Cashier
Journey's Kids
06.2015 - 04.2016Read More
Theodore High School
Diploma
Read More
Community Education Dental Assistant Program
Certificate Of Completion
Read More