Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Oakley

1848 College Ave ,MI

Summary

Dynamic Recruiting Specialist with a proven track record at Express Employment Professionals, enhancing talent acquisition and reducing turnover through strategic HR initiatives. Skilled in EMR systems and exceptional communication, adept at fostering team collaboration and customer satisfaction. Achieved significant improvements in employee onboarding and customer service management, demonstrating a results-driven approach with a focus on key employer-desired skills.

Overview

5
5
years of professional experience

Work History

Recruiting Specialist

Express Employment Proffesionals
03.2024 - Current
  • Collaborated closely with HR team to align talent acquisition strategies with overall business objectives.
  • Promptly corresponded with applicants and coordinated and conducted interviews.
  • Conducted thorough pre-screening interviews, effectively narrowing down candidate pools for hiring managers'' consideration.
  • Conducted exit interviews to identify opportunities for improving employee satisfaction and reducing turnover rates.
  • Developed and implemented onboarding and orientation programs for new employees.

Customer Service Manager

Curtis Wolfe State Farm
03.2021 - 01.2024
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
  • Kept accurate records to document customer service actions and discussions.

Medical Receptionist

Urgent Care Management
12.2019 - 02.2021
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.

Education

Associate of Science - Medical Assisting

Ross Medical Education Center
Taylor, MI
04.2017

High School Diploma -

Anderson High School
Southgate, MI
05.2009

Skills

Emr

Athena

Epic

Docutap

DocuSign

Medical Office experience

Technical support

Recruiting

HIPPA

Live Chat

Computer Skills

Transcription

Desk Top Support

Communication skills

Customer service

Timeline

Recruiting Specialist

Express Employment Proffesionals
03.2024 - Current

Customer Service Manager

Curtis Wolfe State Farm
03.2021 - 01.2024

Medical Receptionist

Urgent Care Management
12.2019 - 02.2021

Associate of Science - Medical Assisting

Ross Medical Education Center

High School Diploma -

Anderson High School

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Ashley Oakley