Ashley Oakley

Work History

Assistant Manager

Grandy's LLC.

Oklahoma City , OK

06.2004 - Current

Analyzed business performance data and forecasted business results for upper management.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Collaborated with management on developing strategic plans for achieving business goals.
Resolved customer inquiries and complaints requiring management-level escalation.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Identified cost-saving measures that could be implemented without compromising quality standards.
Established processes for monitoring customer satisfaction levels.
Led employee performance evaluations and rewarded top performers to retain quality personnel.
Produced thorough, accurate and timely reports of project activities.
Delegated tasks to team members based upon skill level and to achieve organizational goals.
Managed customer service inquiries and complaints in a timely manner.
Recruited and trained new employees to meet job requirements.
Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
Communicated regularly with customers to gain insights into their needs.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Ensured compliance with safety regulations and company policies.
Implemented new procedures or systems to improve efficiency within the organization.
Assisted in the development of operational strategies to ensure efficient and productive operations.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Interviewed prospective employees and provided input to HR on hiring decisions.
Enforced company policies and procedures to strengthen operational standards across departments.
Facilitated interdepartmental communication by attending meetings or providing updates.
Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Organized schedules, workflows and shift coverage to meet expected business demands.
Organized training sessions for new hires to familiarize them with the workplace environment.
Served as a liaison between staff members and senior management personnel.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Created reports on sales trends, inventory levels, and financial data.
Coached team members and delivered constructive feedback to promote better productivity and build confidence.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Developed a system for tracking inventory and ordering supplies as needed.
Organized team activities to build camaraderie and foster pleasant workplace culture.
Assigned work and monitored performance of project personnel.
Reviewed completed work to verify consistency, quality and conformance.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Proposed or approved modifications to project plans.
Completed inventory audits to identify losses and project demand.
Supervised daily operations including scheduling shifts, assigning duties.
Analyzed data from surveys or feedback forms to identify opportunities for improvement.
Created and managed budgets for travel, training and teambuilding activities.

Pawnbroker

Cash of America

Oklahoma City, OK

07.2015 - 12.2015

Handled payments and deposits, including large amounts of cash securely for $[Amount] annual revenue-producing business.
Developed strategies to increase profits through increased sales volume or cost reduction initiatives.
Resolved customer complaints effectively in a polite and professional manner.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Trained newly hired employees on store procedures, delivering continued coaching to help with task prioritization.
Delivered immediate, friendly and knowledgeable service to customers seeking to bring in or purchase merchandise.
Managed store finances including cash handling, deposits, withdrawals and record keeping of daily sales activities.
Maximized sales by keeping areas tidy, fully stocked and correctly priced.
Replenished and arranged items to maintain appearance.
Studied local market to better understand in-demand products to stock in store.
Drove sales of company products and services by meeting with customers using strategic and organized approach.
Operated register, handled cash and processed credit card transactions.
Evaluated customer merchandise to make purchasing decisions for store.
Appraised items, including jewelry, firearms and [Type] to determine product value and authenticity.
Priced, tagged and resold items not retrieved by owners within specified timeframes.
Researched electronics and other items online to identify market value.
Recorded details of each loan or sale transaction, including model number, brand and customer contact information.
Participated in weekly team meetings to discuss operational issues or improvements that could be made within the business.
Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Processed loan applications and determined appropriate loan amounts based on customer's financial information.

Order Processor

Mega Supply Store

Oklahoma City, OK

12.2013 - 07.2015

Inspected stock items, discarding defective products and reporting damages to supervisors.
Participated in regular meetings with other departments such as accounting or logistics.
Answered customers' questions about products, prices, and availability.
Generated reports on order history and inventory levels as requested by management team.
Received verbal or written instructions from customers pertaining to their specific needs.
Processed daily invoices for payment, verifying accuracy of billing information prior to submission.
Responded promptly to customer complaints concerning product quality or delivery issues.
Kept detailed track of order inventories and verified timing and specifications of additional orders based on known customer preferences.
Communicated with customers to assist with order placement and offer updates on status and shipping.
Communicated with current customers regarding backorder availability, future inventory and special orders.
Created purchase orders for suppliers based on customer requirements.
Informed customers by mail or telephone of unit prices, shipping dates, and anticipated delays.
Verified client information and validated data before creating shipping paperwork and internal documents.
Maintained database of customer orders, tracking progress from receipt through delivery.
Monitored inventory levels and documented replenishment requirements.
Investigated and analyzed client complaints to identify and resolve issues.
Identified opportunities for cost savings through negotiations with suppliers or alternate sources.
Reviewed customer orders to ensure accuracy of product, quantity and pricing.
Created packing slips and invoices for outgoing shipments with job-related software.
Investigated discrepancies between customer orders and vendor invoices for resolution.
Conveyed items from receiving or production areas to store in designated areas.
Placed orders onto conveyor belts to move to next department for further processing.
Entered order details into system and inputted updates accordingly using [Software].
Ensured accurate completion of paperwork associated with each order including customs documents.
Adhered strictly to security protocols when handling confidential customer data.
Resolved discrepancies in order processing by coordinating with customers and vendors.
Traced missing material and shipments through vendor and customer communications.
Drove customer feedback to deliver information to management for corrective action.
Operated handheld scanners and computer terminals to document updates.
Reviewed customer requests, resolved questions and defined specifications before completing orders.
Adhered to company policies and procedures related to the purchasing process.
Provided support to sales staff regarding new customer accounts and processing requests.
Performed data entry into computer system to track all incoming and outgoing shipments.
Pulled correct product from inventory to pack into appropriate box for customers.
Prepared work orders, bills of lading or shipping orders to route materials.
Answered [Number] calls per shift to assist with customer questions and concerns.
Recognized by management for providing exceptional customer service.
Displayed strong telephone etiquette, effectively handling difficult calls.
Completed day-to-day duties accurately and efficiently.
Understood and followed oral and written directions.

Warehouse Order Puller

Hobby Lobby Warehouse

Oklahoma City, OK

06.2013 - 10.2013

Demonstrated great teamwork skills with staff members involved in production and transport.
Identified discrepancies between physical count and computer generated reports.
Selected products and items from shelves and pallets for customer orders.
Packaged fragile items with protective padding to prevent damages during shipments.
Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
Prepared labels for shipments using shipping software applications.
Carried or transported orders to shipping locations or delivery platforms with material handling equipment.
Fulfilled orders quickly to accomplish challenging daily objectives.
Cleaned and organized aisles, work stations, and floors to promote operational productivity.
Ensured that all materials were safely stored away from hazardous areas.
Verified accuracy of order picking documents against actual items picked.
Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
Operated forklift and pallet jack to transport heavy loads.
Read orders to verify attributes and quantities of merchandise.
Followed established procedures for proper packaging of products for shipping.
Utilized barcode scanning system to record stock movements in the warehouse.
Achieved productivity and accuracy standards to meet company guidelines.
Maintained a clean work area by sweeping, mopping, dusting, and organizing supplies.
Packaged items with appropriate materials to prevent damage during shipping.
Lifted heavy objects up to 50 lbs as needed during daily operations.
Tracked outgoing orders to provide shipping status to customers.
Maintained accurate records of all orders pulled, shipped and received.
Loaded pallets onto delivery trucks according to company guidelines.
Kept work areas clean, neat and organized for optimal productivity and worker safety.
Stocked shelves, racks, and bins with new or transferred merchandise.
Exceeded customer satisfaction by finding creative solutions to problems.
Understood and followed oral and written directions.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Shift Manager

Travel centers of America

Oklahoma City, OK

08.2010 - 05.2013

Processed weekly payroll information using appropriate software applications.
Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
Organized special events such as holiday sales or promotional campaigns.
Helped employees accomplish tasks during peak periods.
Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
Identified needs of customers promptly and efficiently.
Monitored store operations to ensure compliance with company policies and procedures.
Communicated with other shift managers to facilitate continuum of customer service.
Enforced company policies, answered coworkers' questions and trained new personnel.
Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
Inspected work areas regularly for cleanliness and organization standards.
Assigned tasks to employees and monitored productivity, performance and task completion.
Coordinated shift workers for inventory receiving, auditing and restocking.

Cashier

Walmart

Oklahoma City, OK

Offered customers carry-out service at completion of transaction.
Built and maintained productive relationships with employees.
Learned roles of other departments to provide coverage and keep store operational.
Followed company security procedures for handling large sums of money.
Conducted price checks for special orders or discounts as requested by customers.
Counted and balanced cashier drawers.
Answered phone calls to assist customers with questions and orders.
Tracked company inventories, moved excess stock and arranged products to improve sales.
Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Verified that customers were of legal age to purchase alcohol or tobacco products.
Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Scanned merchandise using point-of-sale system for accurate purchase totals.
Used suggestive selling techniques to promote add-on sales.
Balanced daily transactions on a computerized point-of-sale system.
Accepted cash and credit card payments, issued receipts and provided change.
Adhered to social distancing protocols and wore mask or face shield.

Summary

Overview

Work History

Assistant Manager

Pawnbroker

Order Processor

Warehouse Order Puller

Shift Manager

Cashier

Education

GED -

Skills

Timeline

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