Ashley O'Berry-Thomason
Frisco,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Member Services Rep
YMCA
03.2022 - Current
- Learn to give quality tours according to the goals and interests of members
- Scan member cards and greet by name
- Build relationships and retain members
- Answer member questions in a prompt, professional, and friendly manner
- Attend paid trainings and meetings and learn new skills
- Work with a team to make a lasting difference in the community
- Light cleaning, washing/folding towels, making coffee, stocking cups and creamer, and making members feel valued and appreciated
- Schedule will be approximately 10 to 29 hours per week depending on the needs of the branch.
- Supported the onboarding process for new members, explaining benefits and assisting with paperwork completion.
Certified Medical Assistant/Marketing Assistant
Grace Internal Medicine
11.2020 - 08.2021
- Served as a certified medical assistant with responsibilities of transcribing alongside medical provider
- Established effective communication and relationships with patients and other medical facilities
- Served as marketing representative by promoting medical practice via social media, mailing systems, and radio/TV.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
Certified Medical Assistant/Physician Practice Specialist
Prisma Health System
11.2012 - 11.2020
- Successfully performed administrative duties by overseeing the check-in and check-out process
- Verified insurance benefits and collected monies owed
- Transitioned to a clinical role as a certified medical assistant where I administered injections
- Performed EKG’s, lab draws, and assistance with minor office procedures
- Completed FMLA/Disability forms
- Gathered medical information such as vital signs, medical histories, refill prescription requests, and patient education
- Additional role as a certified medical assistant with Internal Resource Pool-Floater, assisting with short staffed medical offices.
- Administered medications and assessed patient responses, adjusting strategies to meet objectives.
- Assessed patient history to identify concerning symptoms, diagnose concerns and develop tailored treatment plans.
- Educated patients on preventive healthcare strategies and at-home care.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
Workforce Development, Youth Case Manager
SC Works
10.2008 - 07.2010
- Assisted youth with educational and employment opportunities
- Held orientation classes and onboarded candidates for educational or work ready programs
- Managed a caseload of 150 youth.
- Created safe spaces where youths could openly discuss their feelings, experiences, and challenges without judgment or fear of repercussion.
- Coordinated vocational training opportunities that helped prepare young individuals for future employment prospects.
- Maintained accurate records of client progress, facilitating more effective communication among team members regarding individual cases.
- Participated in community events to promote services and engage with public.
- Assisted in securing stable housing for homeless youth by collaborating with local agencies and landlords.
- Empowered young clients to set and achieve personal goals through ongoing guidance and mentorship.
Education
Certified Medical Assisting -
Greenville Technical College
Greenville10.2012
Bachelor of Science - Family and Consumer Sciences
South Carolina State University
Orangeburg05.2007
Skills
- Appointment scheduling
- Administrative and Office Support
- Community Engagement
- Vital signs
- Scribe
- Staff Training and Development
- Electronic medical records
- Patient Care and Interaction
- Insurance billing and verification
- Medical terminology
- Case management
- Customer Support
- Issue Resolution
- Policy understanding
- Client Education
- Teamwork and Collaboration
- Relationship Building
- Computer Skills
- Customer Relations
- Microsoft Office
- Data Entry
- Transaction Processing
Activities
Compassionate medical professional with 10+ years in healthcare and education. I have a passion for helping people become the best version of themselves. Education and prevention are my desire for patients and customers. I have volunteered with Susan G. Komen activities for breast cancer awareness. Participated in community education events such as Minority Health Summit with Prisma Health System. Community involvement helping young adults as a youth case manager to gain high school diplomas and GED’s.
Timeline
Member Services Rep
YMCA
03.2022 - Current
Certified Medical Assistant/Marketing Assistant
Grace Internal Medicine
11.2020 - 08.2021
Certified Medical Assistant/Physician Practice Specialist
Prisma Health System
11.2012 - 11.2020
Workforce Development, Youth Case Manager
SC Works
10.2008 - 07.2010
Certified Medical Assisting -
Greenville Technical College
Bachelor of Science - Family and Consumer Sciences
South Carolina State University