Ashley O'Brien
Chesapeake,VA
Summary
A consummate professional. Organized, detail-oriented, conscientious, and efficient. Able to adapt to changing priorities, while simultaneously remaining calm under pressure with a positive attitude, enthusiasm, and humor. Strategize and prioritize effectively while inspiring excellence in individuals, and motivating team members to maximize their potential while working in dynamic environments to achieve common goals.
Overview
16
16
years of professional experience
Work History
Administrative Manager
US Navy
06.2021 - Current
- Coordinated office events, and meetings for staff and clients.
- Promoted a culture of continuous improvement by encouraging team members to propose innovative solutions for increased efficiency and effectiveness.
- Practices an extensive knowledge of office systems and procedures.
- Oversaw clerical operation of answering telephones, bookkeeping, typing or word processing, stenography, office machine operation, and filing.
- Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Responsible for the research, procurement, tracking, and inventory management of vital repair parts and equipment for crucial system upkeep
Career Counselor
US Navy
07.2019 - 06.2021
- Provided knowledge of processes for providing customer and personnel services to include customer needs assessments, meeting quality standards for services, and evaluation of customer satisfaction
- Identified complex problems and reviewed related information to develop and evaluate options and implement solutions
Team Supervisor
US Navy
04.2015 - 07.2019
- Implemented policies and standard operating procedures for continuous improvement.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Mentored junior personnel through onboarding processes and during ongoing training, promoting philosophies of constant improvement.
Performing Artist
Freelance
02.2008 - 04.2015
- Demonstrated exceptional improvisational abilities under pressure during live performances when unforeseen circumstances arose.
- Promoted shows effectively increasing ticket sales and public awareness of upcoming productions.
- Developed unique stage presence through rigorous practice, captivating audiences at every performance.
- Exhibited strong memorization skills by consistently delivering lines with accuracy and precision during high-pressure situations.
- Utilized constructive criticism from peers as an opportunity for growth by refining skills accordingly, elevating overall performance quality.
- Obtained roles by studying parts and developing strong characterization.
Chocolatier
Ghirardelli
10.2013 - 01.2015
- Represented Ghirardelli as a Master Chocolatier at the Marketplace at Ghirardelli Square by creating hand-crafted Ghirardelli Chocolate products in front of an audience of customers in-store, to engage, educate, and delight customers and establish Ghirardelli as the number one premium chocolate brand in the USA
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Helped management keep adequate supply on hand by notifying of shortages.
- Restocked display cases with attractive arrangements to promote specialty food items like cookies, brownies, and chocolate covered strawberries.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Recommended complementary purchases to customers, increasing revenue.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prepared merchandise for sales floor by pricing or tagging.
- Monitored customers for signs of security concerns and escalated issues to management.
- Solved customer challenges by offering relevant products and services.
Education
Bachelor of Science - Psychology
University of Maryland - College Park
College Park, MD06.2027
No Degree - Nursing Administration
San Francisco State University
San Francisco, CA01.2014
High School Diploma -
Balboa High School
San Francisco, CA06.2013
Skills
- Attention to Detail
- Customer Service
- Office 365
- Computer Literacy
- Easily Adaptable
- Adobe Acrobat
- Training and Development (HR)
- Typing
- Records Management
- Attention to Detail
- Quality Control
- Computer Literacy
- Microsoft Word
- Adaptive Learning
- High Stress Efficiency
- People Development
- Problem Solving
- Team Building
- Databases
- Emergency Procedures
- Spreadsheets
- Establishing Priorities
- Client Relations
- Customer Retention
- Research Skills
- Writing
- Front Office Operations
- Organization Skills
- Career Development
- Attendance Management
- Multitasking
- Interpersonal Skills
- Employee Relations
- Communication
- Office Equipment
- Microsoft Excel
- Quality Assurance
- Administrative Assistance
- Online Data Entry
- Microsoft Powerpoint
- Phone Etiquette
- Data Entry
- Teamwork
- Word Processing
- Payroll Administration
- Customer Service
- Emergency Procedures
- Front Office Operations
- Customer Satisfaction Evaluation
- Scheduling and calendar management
- Regulatory Compliance
- Office Supervision
- Contract Preparation
- Document Control
- Company Representation
- Meeting Coordination
- Team Collaboration
- Data retrieval systems
- Developing Policies and Procedures
- Calendar Management
- Analytical Thinking
- Planning and Prioritization
- Performance Evaluations
- Event Coordination
- Flexible Schedule
- Employee Onboarding
- Policy Management
- Training and Orientation
- Records and Database Management
- Active Listening
- Technology Troubleshooting
- Bookkeeping
- Report Writing
- Documentation and control
- Training and coaching
- Payroll Oversight
- Employee Development
- Presentation Design
- Time Management
- Process Improvement
- Policy Development
- Process Development
- Organization and Multitasking
- Scheduling
- Document Review
- Sensitive Document Disposal
- Microsoft Office Suite
- Performance Improvement
- Personnel Needs Assessments
- Goal Setting
- Supply Management
Accomplishments
- Navy and Marine Corps Achievement Medal (x3)
- Navy Unit Commendation
- Navy "E" Ribbon
- Navy Good Conduct Medal (x2)
- National Defense Service Medal
- Global War on Terrorism Expeditionary Medal
- Navy Sea Service Deployment Ribbon
- Navy Pistol Marksmanship Ribbon
Timeline
Administrative Manager
US Navy
06.2021 - Current
Career Counselor
US Navy
07.2019 - 06.2021
Team Supervisor
US Navy
04.2015 - 07.2019
Chocolatier
Ghirardelli
10.2013 - 01.2015
Performing Artist
Freelance
02.2008 - 04.2015
Bachelor of Science - Psychology
University of Maryland - College Park
No Degree - Nursing Administration
San Francisco State University
High School Diploma -
Balboa High School
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