Ashley Ochoa
Magnolia,TX
Summary
Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
Work History
Receptionist / Insurance Clerk
Texas Eye Institute
Houston, TX
06.2022 - Current
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Assisted with special projects assigned by management when required.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Performed data entry tasks into various computer systems accurately and promptly.
Receptionist / Insurance Verifier
Eyesite
Houston, TX
06.2021 - 06.2022
- Identified discrepancies in patient's insurance coverage or benefits, ensuring accuracy of data entered into system.
- Collaborated with internal staff members such as Billing Specialists, Medical Coders to resolve any discrepancies in patients' insurance information.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Processed payments and updated accounts to reflect balance changes.
- Developed a working knowledge of insurance plans, including Medicare and Medicaid regulations and requirements.
Medical Front Desk / Health Benefits Advisor
Kelliwood Family Practice
Houston, TX
09.2016 - 06.2021
- Performed data entry tasks in order to update customer records accurately.
- Answered incoming calls, took messages, and transferred calls to the correct departments.
- Prepared documents such as letters, memos, invoices or reports using Microsoft Word or Excel software programs.
- Verified patient insurance coverage for medical services and procedures.
- Responded promptly to inquiries from providers, patients and payers regarding status of prior authorization requests.
Education
Associate of Applied Science - Healthcare
Lone Star College System
RemoteCertificate - Medical Billing and Office
Houston Community College
Houston, TXCertificate - EKG technician
Houston Community College
HoustonHigh School Diploma -
Hastings High School
Houston, TXSkills
- Customer service / Phone Etiquette
- WPM 40 accurately
- Data entry
- Document application (Excel, Word, Google Sheets) ect
- Medical Terminology
- Administrative support
- PC proficient
- Multi-Line Telephone Systems
- Recordkeeping and bookkeeping
- Medical Records - Medical Releases
- Schedule Appointments
- Insurance Verification
- EMR Systems - (ModMed, Athena, Epic, Medtrak)
- Obtaining Prior Authorizations
- Posting payments/ balances
Languages
English
Professional
References
References available upon request.
Timeline
Receptionist / Insurance Clerk
Texas Eye Institute
06.2022 - Current
Receptionist / Insurance Verifier
Eyesite
06.2021 - 06.2022
Medical Front Desk / Health Benefits Advisor
Kelliwood Family Practice
09.2016 - 06.2021
Associate of Applied Science - Healthcare
Lone Star College System
Certificate - Medical Billing and Office
Houston Community College
Certificate - EKG technician
Houston Community College
High School Diploma -
Hastings High School
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