Ashley Ochoa
Sacramento,CA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
3
3
years of professional experience
Work History
Employee
Pinkberry Frozen Yogurt
06.2024 - Current
- Worked well in a team setting, providing support and guidance.
- Cleaned and organized kitchen, dining and service areas.
- Monitored food quality and freshness throughout day.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
Guest Advocate
Target
12.2021 - 08.2023
- Oversaw fast-paced front desk operations and guests' needs at a busy facility
- Responded to guest inquiries, complaints, and special requests to increase customer satisfaction
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective customer satisfaction rates
- Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions
- Trained new personnel regarding company operations, policies, and services
- Resolved guest complaints and discrepancies in a prompt and courteous manner
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
Education
Bachelor of Science - Nursing
California State University, Sacramento
Sacramento, CA05-2027
High School Diploma -
Grant Union High School
06.2023
Skills
- Team Collaboration
- Cash Register Operations
- Dynamic Communication Skills
- Safe Food Handling
- Allergy understanding
- Stress Tolerance
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Employee
Pinkberry Frozen Yogurt
06.2024 - Current
Guest Advocate
Target
12.2021 - 08.2023
High School Diploma -
Grant Union High School
Bachelor of Science - Nursing
California State University, Sacramento
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