Ashley Odom
Natchitoches,LA
Summary
Proactive Patient Care Coordinator and Office Cashier with extensive experience in maintaining HIPAA compliance and enhancing patient satisfaction. Skilled in appointment scheduling, insurance verification, and office administration, with a focus on improving patient care outcomes. Bringing strong organizational skills, attention to detail, and exceptional customer service to advance career opportunities.
Overview
5
5
years of professional experience
Work History
Patient Care Coordinator
Pediatric Dentistry of Natchitoches
07.2021 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Greeted and assisted patients with check-in procedures.
- Trained new staff on filing, phone etiquette and other office duties.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Improved patient care outcomes with meticulous follow-up on treatment plans and medications.
Office Cashier
Brookshires
04.2019 - 05.2021
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Supported store operations by effectively managing multiple payment methods, including cash, credit, and checks.
- Expedited end-of-day closing procedures by conducting thorough reconciliations of cash drawer balances against transaction records promptly after shift completion.
- Assisted in the training of new hires, sharing best practices for cashier duties and responsibilities.
- Answered customer inquiries and clarified details regarding charges.
Education
High School Diploma -
Lakeview High School
Campti, LA05.2017
Skills
- Critical Thinking Skills
- HIPAA Compliance
- Appointment Scheduling
- Organizational Skills
- Insurance Verification
- Customer Service
- Attention to Detail
- Medical Terminology
- Office Administration
- Payment Collection
Timeline
Patient Care Coordinator
Pediatric Dentistry of Natchitoches
07.2021 - Current
Office Cashier
Brookshires
04.2019 - 05.2021
High School Diploma -
Lakeview High School