Ashley Ogburn

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• Consulted with customers to determine objectives and requirements for events.
• Managed event logistics and operations.
• Performed event coordination for larger parties and gatherings.
• Motivated co-workers to be productive and engaged in work.
• Maintained professional, organized, and safe environment for employees and patrons.
• Accomplished multiple tasks within established timeframes.
• Identified changing customer needs and adapted service strategies to meet them.

• Drive retention and growth among different levels of partners by understanding their needs and helping them succeed
• Coordinate communications with the public relations team.
• Collaborate with internal teams to ensure expectations and goals are being met for the partners
• Plan & execute events onsite and offsite
• Being the main point of contact for over 500 partners
• Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
• Create SOPS for the partnership team from start to finish
• Coordinate and set up conference rooms for meetings with partners or potential partners.

• Oversaw the daily operations, managed TOCK reservation systems, created new experiences and events,
• Coordinated the marketing team to organize creative events for guests & wine club members
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Interacted well with customers to build connections and nurture relationships.
• Trained new employees on proper protocols and customer service standards.

• Helped with opening a tasting room from the bottom up & managing the daily operations, and I worked with the CEO on financial goals and incentives
• I collaborated with the marketing team & CEO and created a wine club
• Taught proper tasting techniques to both restaurant employees and interested members of the public.
• Trained new employees on proper protocols and customer service standards.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Implement an Asian food & wine program
• Quarterly Staff-training & tastings

• Starting at Penrose, I hit the ground running and was happy to jump wherever I was needed, Creating imaginative virtual team-building ideas, Prioritizing tasks some of which were time-sensitive, working as a team to fulfill the customer expectations, resolve various customer issues, Shipping manager, Key customer service liaison assisting in all manor DTC logistics.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Exhibited high energy and professionalism when dealing with clients and staff.