Ashley O'Hair-Hebert
Pasco,WA
Summary
Dynamic professional with a proven track record at Benton Franklin Head Start, adept in fostering collaborative relationships and enhancing communication across teams. Specializes in database management and interpersonal skills, significantly improving operational efficiency and customer satisfaction. Demonstrates leadership in coordinating projects and strategic partnerships, ensuring goals are surpassed with precision and professionalism. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Family Engagement Liaison
Benton Franklin Head Start
02.2021 - Current
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
- Acted as the liaison between upper management and staff members, promoting positive working relationships built on trust.
- Maintained database systems to track and analyze operational data.
- Developed effective improvement plans in alignment with goals and specifications.
- Collected, arranged, and input information into database system.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Volunteered to help with special projects of varying degrees of complexity.
- Liaised between clients and vendors and maintained effective lines of communication.
- Established administrative work procedures to track staff's daily tasks.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Enhanced office efficiency by organizing and maintaining filing systems, managing appointment schedules, and handling incoming phone calls.
- Contributed to a professional office environment by greeting visitors courteously and directing them to the appropriate personnel or resources.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Streamlined communication for management by reviewing correspondence, arranging conference calls, and preparing meeting materials.
- Managed document control processes by updating databases, scanning records, and archiving files for easy retrieval.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Performed research to collect and record industry data.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Managed paper and electronic filing systems by routing various documents and taking messages.
Lead Teacher ECEAP Program
Benton Franklin Head Start
11.2018 - 02.2021
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
- Implemented assessment tools that monitored student progress throughout the year, allowing for targeted interventions when needed to close achievement gaps.
- Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
- Used data-driven decision-making processes to analyze student performance trends and adjust instructional practices accordingly, leading to improved outcomes.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Enhanced internal communication by distributing memos, announcements, and newsletters in a timely manner.
- Improved office efficiency by organizing and maintaining accurate filing systems.
- Scheduled conference rooms for meetings while ensuring proper equipment setup which led to smooth-running meetings without any technical disruptions.
- Managed smooth processing of all paperwork to support office productivity.
- Supported executive staff by scheduling appointments, managing calendars, and coordinating travel arrangements to ensure organized and efficient time management.
- Developed correspondence letters, memos, and emails.
- Served as a liaison between parents and staff regarding children and any concerns
- Prepared and edited documents to produce precise, accurate and professional communication.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Input data into spreadsheets and databases.
- Created and maintained detailed records of all office activities.
Teacher Assistant
ESD123
10.2015 - 06.2018
- Responded to student needs and questions promptly.
- Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
- Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
- Supported teacher in monitoring students during lunch periods, recess, and other non-instructional times to maintain safety and orderliness in and out of the classroom setting
- Adhered to classroom protocols to keep areas clean, neat, and organized.
- Supported student learning objectives through personalized and small group assistance.
- Cultivated core values such as kindness, respect, compassion and integrity within students.
- Prepared classrooms daily for optimal learning conditions including clean spaces, organized supplies, and appropriate technology setup.
- Completed daily reports on attendance and disciplinary performance.
- Maintained accurate records of student attendance, performance, and assessment results for data-driven instruction adjustments.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Copied, organized and distributed classroom assignments or other paperwork.
- Handled class records for attendance, assignment grades and course participation scores.
Education
Associate of Applied Science -
Spokane Falls Community College
Spokane, WA06.2021
High School Diploma -
River View High School
Kennewick, WA06.2015
Skills
- File Management
- Supply Inventory
- Calendar Management
- Spreadsheet Management
- Operations Management
- Meeting planning-time management
- Administrative Support
- Verbal and written communication
- Recordkeeping
- Active Listening
- Logistics Coordination
- Excellent Communication
Timeline
Family Engagement Liaison
Benton Franklin Head Start
02.2021 - Current
Lead Teacher ECEAP Program
Benton Franklin Head Start
11.2018 - 02.2021
Teacher Assistant
ESD123
10.2015 - 06.2018
Associate of Applied Science -
Spokane Falls Community College
High School Diploma -
River View High School
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