ASHLEY OHLINGER
Old Forge,PA
Summary
Experienced clinician providing mental health treatment and addiction services. Develops staff training curricula and leads cross-functional teams to ensure quality care and compliance. Drives continuous improvement and client advocacy with an empathy-focused culture.
Overview
13
13
years of professional experience
Work History
Counselor/Lead Counselor
Pyramid Healthcare, Inc.
Moscow, Pennsylvania
07.2024 - Current
- Delivered individual, family, and group therapy for residents.
- Provided crisis intervention and supportive counseling across primary mental health and secondary addiction residential program.
- Supported treatment plan development and goal setting in collaboration with residents.
- Completed intake assessments, level-of-care determinations, utilization reviews, and treatment plan reviews.
- Led weekly multidisciplinary care meetings with clinical, case management, psychiatric, medical, nursing, and executive director teams.
- Built clinical schedule and multi-topic group curriculum to support program delivery.
- Reviewed admissions referrals and approved readiness for program admission.
- Developed and delivered staff training on crisis response, de-escalation, and self-injury concerns to enhance staff preparedness and resident safety.
- Developed and delivered staff training on EMR system boundaries and client interactions.
- Provided ongoing training and support for clinical staff, including documentation support, timeliness, compliance needs, service delivery, and group curriculum.
- Initiated clinical touchpoints with counseling staff to identify strengths and address service gaps through targeted training and support.
- Created and implemented internal chart audit record to ensure documentation compliance and improve overall quality of care.
- Completed case management and internal chart audits to monitor KPI quality and compliance performance.
- Participated in RCA and 360 review meetings.
- Coordinated with business development to build and maintain relationships with external resources and agencies.
- Collaborated with leadership team weekly to identify facility strengths and areas for improvement, and implemented solutions.
- Served as task supervisor for bachelor-level interns.
- Provided essential on-call coverage during nights and weekends to address urgent client needs.
Mobile Therapist Community & School Based Behavioral Health
Friendship House
Scranton, PA
10.2023 - 10.2024
- Provided direct individual, group, and family therapy in school, home, and community settings.
- Delivered treatment plans with targeted behavioral interventions tailored to presenting needs.
- Completed intake assessments, safety planning, and crisis planning to support client care.
- Enhanced treatment planning through collaboration in multidisciplinary meetings with psychology, psychiatry, school administration, and insurance care managers.
- Coordinated service coordination and case management to ensure consistent client support.
- Supported concurrent service coordination to promote continuity of care.
- Developed group curriculum that enhanced therapeutic programming effectiveness.
- Advanced team performance through supervision and training of behavioral health technician staff.
- Maintained clinical quality through weekly supervision with regional clinical director and mobile therapist group supervision.
- Provided immediate assistance to clients, ensuring their concerns were met promptly. through on-call rotation.
Staff Development Coordinator
The Aaron Center
Scranton, PA
12.2022 - 09.2023
- Develop and revise company training curricula for incoming staff, focusing on employee knowledge, skills, and engagement.
- Identified training gaps and facilitated one-on-one and group training sessions, enhancing employee engagement and reducing miscommunication.
- Delivered comprehensive orientation and training for new hires, interns, and current providers, fostering a knowledgeable workforce.
- Coordinated internal resources to address program-specific training needs, ensuring alignment with organizational objectives.
- Coordinate and develop external resources for expanded training needs across all departments.
- Oversee outpatient therapy providers on documentation protocol guidelines, HIPAA compliance, and requirements for external and internal auditors.
- Participate in interdisciplinary team meetings to ensure effective communication and collaboration among care providers.
- Provide input and assist with intake coordination process and triage team documentation.
- Contributed to diagnostic evaluation team by collaborating with professionals to enhance patient care.
Outpatient Therapist
The Aaron Center
Scranton, PA
08.2022 - 09.2023
- Provided individual, family, and group therapy for clients with mental health and dual diagnoses.
- Provided crisis intervention and individualized therapy to address urgent client situations, ensuring immediate support and care.
- Created and implemented new therapeutic programs for adults, adolescents, and children, enhancing client engagement and outcomes.
- Completed intake evaluations, bi-annual clinical reviews, treatment plans, crisis plans, and safety plans.
- Participated in weekly diagnostic team meetings to assess client needs and refine care plans.
Clinical Lead
Pyramid Healthcare
Moscow, PA
01.2022 - 08.2022
- Directed individual, family, and group therapy services for residents.
- Managed intake assessments, level-of-care determinations, utilization reviews, and treatment plan reviews to ensure appropriate patient placement and care.
- Oversaw treatment plan development and goal setting in collaboration with residents.
- Supervised clinical staff weekly and maintained supervision documentation.
- Facilitated weekly multidisciplinary care meetings with clinical, case management, psychiatric, medical, nursing, BHT, and executive director teams.
- Delivered staff training on crisis response, de-escalation, and self-injury or self-harm concerns, enhancing team competency in managing high-risk situations.
- Provided crisis intervention and supportive counseling across primary mental health, secondary addiction, and eating disorder residential programs.
- Designed clinical schedule and ACT-based group curriculum to support program delivery.
- Evaluated admissions referrals and approved readiness for program admission.
- Conducted weekly chart audits to monitor KPI, quality, and compliance performance.
- Coordinated with local wellness programs to enhance clinical offerings by integrating holistic and experiential services like yoga, salt therapy, and equine therapy.
- Provided essential on-call coverage during nights and weekends to address urgent client needs.
PRN Counselor
Pyramid Healthcare
Moscow, Pennsylvania
08.2021 - 01.2022
- Delivered crisis intervention and supportive counseling to residents in a primary mental health, secondary addiction, and eating disorder facility, fostering a safe environment for recovery.
- Delivered individual, family, and group therapy to residents.
- Developed and implemented individualized treatment plans and goals with residents, promoting their progress and well-being.
- Completed intake assessments, level of care assessments, utilization reviews, and treatment plan reviews.
- Joined supervisory and direct service meetings.
- Contributed to multidisciplinary team meetings, enhancing collaborative care strategies and treatment outcomes.
Counselor/Legal Advocate
Womens Resources of Monroe County, Inc
Delaware Water Gap, PA
03.2020 - 01.2022
- Provided crisis intervention and supportive counseling for domestic and sexual violence survivors, significant others, and children.
- Accompanied survivors to legal proceedings and medical appointments, ensuring access to necessary supportive services.
- Advocated for individual survivors with legal, medical, and educational contacts, facilitating comprehensive support networks.
- Helped victims of abuse develop individualized safety plans and goal plans.
- Created and delivered support groups for agency clients, including non-offending parents of sexual assault victims, domestic violence education, and art expression through Window Between Worlds.
- Partnered with Children’s Advocacy Center to provide counseling for adolescent sexual violence victims.
- Served as primary liaison with East Stroudsburg Area School District, providing counseling services to students.
- Supplied resource information and referral options to support client needs.
- Promoted community awareness through outreach activities, programs, and presentations.
- Participated in 24-hour hotline coverage during and after hours on rotation.
- Attended supervisory meetings and direct service meetings.
- Collaborated with diverse professionals in multidisciplinary meetings to enhance service delivery. with county representatives.
- Worked with PCAR representatives to co-facilitate statewide child advocate/counselor connection.
- Attended and participated in protection from abuse court proceedings using supportive counseling and advocacy.
- Worked closely with court representatives, including Prothonotary’s Office, sheriff deputies, judges, attorneys, and court reporters.
- Maintained statistical records, reports, forms, and case files for direct service operations.
Kitchen Manager
Chipotle Mexican Grill
Exton, Pennsylvania
01.2019 - 02.2020
- Ensured high customer service standards during busy, fast-paced operations.
- Prepared quality food with safe handling, portion control, presentation, and service-time goals in mind.
- Supported team performance by training new employees on food handling, guest expectations, and restaurant procedures.
- Trained new employees on food prep, dishwashing, and serving line tasks to enhance team efficiency.
- Maintained cleanliness and safety of work areas, the restaurant, and the patio.
- Followed food safety steps under company policies and health and sanitation rules.
- Prepared different foods based on customer orders or supervisor's direction.
Behavioral Specialist Consultant/Mobile Therapist
Youth Advocate Programs, Inc
Reading, PA
10.2017 - 11.2018
- Developed and implemented treatment plans, resilience plans, and behavior modification intervention.
- Delivered weekly therapeutic support to client families and staff in face-to-face settings, enhancing collaboration among family, school, and community.
- Applied cognitive behavioral therapy, play therapy, and narrative therapy in treatment sessions.
- Updated treatment plans with a clinical psychiatrist based on patient progress.
- Conducted quarterly progress reviews with mobile therapists and TSS to assess treatment effectiveness and inform ongoing strategies.
- Facilitated monthly treatment-team staff meetings with child, family, and treatment team to ensure cohesive treatment planning and communication.
- Provided weekly group supervision to TSS and documented supervision.
- Recorded incoming patient information, intervention plans, and patient responses to treatment.
- Participated in interagency meetings.
- Completed annual performance evaluations of mobile therapists and TSS.
Social Worker
Wernersville Community Correction Center, MHM Services, Inc
Wernersville, PA
10.2016 - 07.2017
- Completed bio-psycho-social, needs, and risk assessments.
- Completed discharge interviews, summaries, and aftercare planning for individuals in transition.
- Provided individual and group therapy for individuals in transition.
- Provided individual and group therapy for service recipients.
- Helped identify substance abuse programs for clients with addiction.
- Established communication with community agencies to support service contracting for individuals in transition.
- Established communication with PA state prisons to manage admissions into the transitional living program.
- Managed financial resources for service recipients to promote financial stability and independence.
- Used crisis management techniques to address potentially volatile behavior from service recipients.
- Developed and shared individualized recovery plans with the psychiatric review team.
- Applied specific, measurable, person-centered recovery goals for each individual on a monthly basis.
- Supported monthly review and revision of goals.
- Followed recovery-oriented principles and used trauma-informed care techniques.
- Managed financial resources for service recipients to promote financial stability and independence.
- Applied Sanctuary Model practices to maintain a safe environment for staff and service recipients.
- Completed utilization review meetings for all individuals served.
- Recorded detailed HCSIS report entries to ensure accurate data tracking.
- Facilitated client connections with the community through volunteer and job opportunities, enhancing social integration.
- Kept communication open with local employers and volunteer agencies to support healthy placements for clients and employers.
- Provided weekly individual supervision to recovery support practitioners.
- Conducted progress reviews and performance evaluations for recovery support practitioners to ensure effective client support.
- Established guidance for bachelor-level interns through weekly individual supervision and monthly group supervision.
- Completed regular review and supervision of daily case notes.
- Maintained an on-call rotation schedule and a per diem staff schedule.
- Participated in regular on-call rotation, including night and weekend hours.
Social Worker
Cherry Hill Lane LTSR, Salisbury Behavioral Health, Inc
Pottstown, PA
07.2013 - 10.2016
- Functioned as primary contact with the court for mental health commitment cases.
- Completed bio-psycho-social, risk, and needs assessments.
- Completed pre-admission screenings and intake interviews.
- Completed discharge interviews, summaries, and aftercare plans.
- Facilitated transitions to less restricted housing and mental health service settings, enhancing clients' independence and stability.
- Supported co-occurring recovery with relapse-prevention planning.
- Developed and shared individualized recovery plans with a multidisciplinary team and individuals served.
- Used measurable, person-centered recovery goals for each individual on a monthly basis.
- Reviewed and revised recovery goals each month.
- Followed recovery-oriented principles and applied trauma-informed care techniques.
- Provided individual and group therapy for individuals receiving services.
- Assisted individuals with financial management, empowering them to achieve greater self-sufficiency and financial stability.
- Used crisis management techniques for potentially volatile behaviors among individuals receiving services.
- Applied Sanctuary Model practices to maintain a safe environment for staff and individuals receiving services.
- Supported client community integration through volunteer and job opportunities.
- Cultivated relationships with local employers and volunteer agencies to secure healthy placements for clients, promoting community integration.
- Supported family communication for individuals served.
- Supported community agencies with admissions and discharges of individuals served.
- Completed utilization review meetings for all individuals served.
- Performed HCSIS reporting to ensure compliance with regulations.
- Provided weekly individual supervision to recovery support practitioners.
- Reviewed progress and completed performance evaluations for recovery support practitioners.
- Served as primary contact for bachelor's level interns, providing weekly individual supervision and monthly group supervision.
- Completed regular review and supervision of daily case notes.
- Maintained an on-call rotation schedule and a per diem staff schedule.
- Participated in regular on-call rotation, including night and weekend hours.
- Participated in regular on-call rotation, including night and weekend hours.
Education
CAADC -
The Center For Addiction Studies And Research
09-2026
MSW -
West Chester University
West Chester, PA05-2013
Bachelor of Arts - Social Work, Criminal Justice, Child Welfare Certificate
Cedar Crest College
Allentown, PA05-2012
Skills
- Mental health treatment services
- Addiction treatment services
- Crisis management intervention
- Solution-oriented counseling
- Safety planning
- Group planning
- Program development
- Staff education and training
- Compliance oversight
- Quality assurance monitoring
- Collaboration and teamwork
- Team performance enhancement
- Organizational communication
- Policy advocacy and revision
Timeline
Counselor/Lead Counselor
Pyramid Healthcare, Inc.
07.2024 - Current
Mobile Therapist Community & School Based Behavioral Health
Friendship House
10.2023 - 10.2024
Staff Development Coordinator
The Aaron Center
12.2022 - 09.2023
Outpatient Therapist
The Aaron Center
08.2022 - 09.2023
Clinical Lead
Pyramid Healthcare
01.2022 - 08.2022
PRN Counselor
Pyramid Healthcare
08.2021 - 01.2022
Counselor/Legal Advocate
Womens Resources of Monroe County, Inc
03.2020 - 01.2022
Kitchen Manager
Chipotle Mexican Grill
01.2019 - 02.2020
Behavioral Specialist Consultant/Mobile Therapist
Youth Advocate Programs, Inc
10.2017 - 11.2018
Social Worker
Wernersville Community Correction Center, MHM Services, Inc
10.2016 - 07.2017
Social Worker
Cherry Hill Lane LTSR, Salisbury Behavioral Health, Inc
07.2013 - 10.2016
CAADC -
The Center For Addiction Studies And Research
MSW -
West Chester University
Bachelor of Arts - Social Work, Criminal Justice, Child Welfare Certificate
Cedar Crest College