Ashley Okel
Eagle ,ID
Summary
I am a dedicated Correction Officer with 5 years of experience in maintaining order and safety by enforcing rules, regulations and policy in a prison settings to ensure safety and security of residents and staff. I show up on time and ready to work, I am a great team player, but I also work well by myself as I am very motivated and catch on quickly. I always do the best job possible, I am a problem solver, willing to do what it takes to get my job done. I handle stress very well when called for as I can keep calm in difficult situations.
Overview
10
10
years of professional experience
Work History
Correctional Officer
IDOC
04.2019 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Responded to inquiries from inmates and other members of public.
- Administered drug tests to inmates.
- Ability to remain calm and composed in stressful situations
- Lead and orchestrated mass searches of property looking for contraband
- Successfully taken groups of residents into the community for volunteer work
Office manager
Knight Plumbing and construction
08.2016 - 07.2018
- Answering phones, dispatching, invoicing, payroll, health care, QuickBooks, sending out bids
Dispatcher
Assure Plumbing
07.2014 - 07.2016
- Answering phones, dispatching, QuickBooks, sending out bids
Education
GED -
08.2017
Skills
- Customer service: Dealing with difficult customers and hard problems
- Dispatching: Running multiple service plumbers
- Telephones: Taking calls scheduling calls making sure customers are taken care of
- QuickBooks: Making sure calls are billed out, and books are correct
- Payroll: Getting paychecks ready for employees, and making sure they are correct
- First Aid Training
- De-Escalation Techniques
- Conflict resolution skills
- Inmate Supervision
- Policy Enforcement, strong knowledge of policy
- Inmate monitoring
- Excellent communication and interpersonal skills, stays calm in stressful situations
- Strong problem solving skills, thinks fast in difficult situations
Timeline
Correctional Officer
IDOC
04.2019 - Current
Office manager
Knight Plumbing and construction
08.2016 - 07.2018
Dispatcher
Assure Plumbing
07.2014 - 07.2016