Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley O'Leary

Kenosha

Summary

Dynamic and self-motivated professional with a positive attitude and strong leadership skills, honed as an Assistant Manager at SUBWAY® Restaurants. Proven ability to enhance operational efficiency and foster team collaboration, while effectively communicating with diverse stakeholders. Adept in problem-solving and organization, consistently delivering exceptional service and training to elevate team performance.

Overview

15
15
years of professional experience

Work History

Mom

Stay Home Mom
02.2020 - Current

Teacher's Assistant

Almost Home Academy
04.2024 - 05.2024
  • Assisted lead teacher in implementing lesson plans and classroom activities.
  • Supported students with individual learning needs to enhance academic performance.
  • Organized classroom materials and resources for efficient daily operations.
  • Monitored student behavior, promoting a positive and respectful learning environment.
  • Facilitated communication between teachers, parents, and support staff regarding student development.
  • Served as a positive role model for students by demonstrating professionalism, respectfulness, and an unwavering commitment to education excellence.

Cook

Rosatis Authentic Chicago Style
09.2023 - 11.2023
  • Prepared and cooked a variety of dishes following standardized recipes.
  • Maintained cleanliness and organization of kitchen workspace to ensure safety standards.
  • Assisted in inventory management, tracking food supplies and ingredients.
  • Collaborated with team members to deliver timely service during peak hours.
  • Monitored cooking times and temperatures to ensure food quality and safety.
  • Participated in daily prep work, including chopping vegetables and marinating proteins.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.

Server / Bartender

Big Al's
01.2017 - 03.2019
  • Provided excellent customer service by promptly responding to guest inquiries and requests.
  • Assisted in maintaining cleanliness and organization of dining areas to enhance guest experience.
  • Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
  • Adapted quickly to changing situations, managing multiple tables efficiently during peak hours.
  • Processed customer payments accurately using point-of-sale (POS) systems for seamless transactions.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Knowledge of applicable laws and regulations
  • Knowledge of mixology for traditional and creative cocktails
  • Understanding of unique and complementary flavor pairings
  • Impeccable customer service and social perceptiveness

Front Desk / Snackbar / Bartender / Lane Server

Brunswick Zone
07.2015 - 03.2017
  • Crafted and served high-quality beverages in fast-paced environments.
  • Maintained cleanliness and organization of bar area to enhance customer experience.
  • Assisted in training new bartenders on procedures and beverage preparation techniques.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
  • Enhanced customer experience by providing timely and attentive service during peak hours.
  • Provided exceptional service to large groups and parties, creating memorable experiences for guests.
  • Served food according to temperature, safety, and presentation guidelines.
  • Restocked condiments, beverages, and utensils per expected use levels.
  • Provided exceptional customer service to ensure positive guest experiences and loyalty.
  • Managed front desk operations, including handling reservations and processing payments efficiently.
  • Assisted in coordinating special events, enhancing customer engagement and satisfaction.
  • Resolved customer inquiries and complaints promptly to maintain high service standards.
  • Monitored equipment functionality and reported maintenance issues to ensure operational safety.
  • Ensured smooth operations by performing regular maintenance checks on lanes, ball returns, and scoring systems.

Assistant Manager

SUBWAY®Restaurants
08.2010 - 03.2014
  • Coordinated daily operations to optimize team performance and enhance customer satisfaction.
  • Implemented process improvements that streamlined workflows and increased operational efficiency.
  • Trained and mentored new staff, fostering a collaborative team environment and enhancing productivity.
  • Monitored inventory levels and managed procurement processes to ensure adequate stock availability.
  • Developed training materials and conducted workshops to enhance employee skills and service quality.

Education

No Degree -

Amundsen High School
5110 N Damen Ave, Chicago, IL 60625

Gateway Technical College
Kenosha, WI

Skills

  • Positive attitude
  • Effective communication
  • Calm and patient demeanor
  • Computer skills
  • Organization
  • Adaptability
  • Problem Solving Self Motivated
  • Leadership

Timeline

Teacher's Assistant

Almost Home Academy
04.2024 - 05.2024

Cook

Rosatis Authentic Chicago Style
09.2023 - 11.2023

Mom

Stay Home Mom
02.2020 - Current

Server / Bartender

Big Al's
01.2017 - 03.2019

Front Desk / Snackbar / Bartender / Lane Server

Brunswick Zone
07.2015 - 03.2017

Assistant Manager

SUBWAY®Restaurants
08.2010 - 03.2014

No Degree -

Amundsen High School

Gateway Technical College

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