Dynamic, results-oriented Senior Director of Strategic Solutions, adept in fraud mitigation and identity verification. Proven track record in driving revenue growth and exceeding sales targets through consultative selling and strategic relationship management. Skilled in managing full sales cycles, refining go-to-market strategies, data analysis, and building lasting client relationships, while mentoring teams to enhance performance and client satisfaction.
Overview
19
19
years of professional experience
Work History
Senior Director of Strategic Solutions
Innovis
Columbus, OH
11.2023 - Current
Fraud mitigation and identity verification sales in the financial services industry within national and mid-sized accounts.
Fraud subject matter expert.
Public speaking, product demonstration, and a deep understanding of the product and the problem we solve for our customers. Virtual and in-person presentations.
Account Management and Relationship Building.
Developed pricing strategies tailored to individual clients based on their unique needs.
Proactively generated new business opportunities through strategic cold calling and relationship building, cross-selling, and upselling.
Engaged the C-Suite directly, and coordinated with stakeholders across multiple departments to develop innovative strategies for problem-solving, utilizing advanced negotiation tactics, and collaborating with internal partners to close high-stakes deals.
Maintained and leveraged CRM data (Salesforce) to streamline follow-ups, improve client engagement, and enhance lead conversion rates.
Consistent sales goal achievement.
Understanding of FCRA and GLBA guidelines in relation to products and the industry.
Industry trend monitoring to identify opportunities for expansion and innovation.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Monitored industry trends and made recommendations on how they could be leveraged by the organization.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Recurring sales team training and industry insight.
Developed and implemented strategic plans to maximize organizational efficiency, effectiveness, and profitability.
Represented the organization at industry events, conferences, and public meetings.
Managed multiple projects simultaneously while ensuring deadlines were met.
Work with cross-functional teams to achieve goals.
Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Director, Strategic Solutions
Innovis
Columbus, OH
01.2022 - 11.2023
Skilled in fraud prevention, identity verification sales, account management, and customer relationship management.
Consultative selling
Management of the full sales cycle, from prospecting to deal closure.
Capture high-profile prospects and customers to establish new business and create new sales opportunities as well as upsell/cross-sell opportunities
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Account Executive
Innovis
Columbus, OH
09.2019 - 12.2022
Developed and maintained relationships with key clients to ensure customer satisfaction.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Drove sales of company products and services by meeting with customers using strategic and organized approach.
Developed and implemented a comprehensive sales plan to increase revenue in assigned territory.
Identified potential new customers through research of industry trends and competitive analysis.
Energy Specialist
Volunteer Energy Services inc
Pickerington , OH
03.2010 - 04.2019
Account Management
Business-to-Business Sales.
Consultative selling.
Developed and executed a go-to-market strategy across multiple states, tailoring approaches for diverse client segments.
Created customized proposals and performed pricing analyses to ensure competitive and profitable deal structures.
Proactively generated new business opportunities through strategic cold-calling and relationship-building, maintaining detailed activity records in Salesforce to optimize follow-up and sales processes.
Employee management and training.
Worked with executives to resolve account problems, improve operational processes, and provide exceptional customer service.
Research and implementation of cost-saving initiatives.
Maintained business and relationships with existing accounts.
Acquisition of new agents and brokers
Training and management of new employees.
Territory Manager
Breg Inc.
Columbus, OH
10.2008 - 02.2010
Durable Medical Equipment Sales in the Orthopedic and Sports Medicine Industry.
Applied sales experience, training, and sales strategies to engage in new business opportunities and develop existing accounts.
Promoted sales of medical equipment to achieve revenue targets and goals.
Captured high-profile customers, inclusive of physical therapy offices, hospitals, private physician offices, VA hospitals, medical equipment stores, and orthotic and prosthetic offices.
Lead generation
Account Management - Managed territory customers in an efficient and successful manner.
Achieved sales goals, distribution targets, and market share through proactive management of territory.
Developed and presented on available products and services that could meet current business needs.
Established successful account relationships with physicians, employees, and decision makers by building rapport and maintaining consistent communication.
Territory Manager
EMPI Recovery Sciences
Dayton, OH
06.2006 - 10.2008
Durable Medical Equipment Sales in the Orthopedic and Sports Medicine Industry.
Promoted from assistant to Territory Manager within six months..
Applied sales experience, training, and sales strategies to engage in new business opportunities and develop existing accounts.
Consistent goal attainment.
Captured high-profile customers, inclusive of physical therapy offices, hospitals, private physician offices, VA hospitals, medical equipment stores, and orthotic and prosthetic offices.
Account Management - Managed territory customers in an efficient and successful manner.
Achieved sales goals, distribution targets, and market share through proactive management of territory.
Established successful account relationships with physicians, employees, and decision makers by building rapport and maintaining consistent communication.
Monitored competitive activity and adjusted strategies to maintain market position.
Developed and executed sales plans tailored to regional characteristics.
Devised territory sales plans to exceed revenue and market penetration goals.
Education
Bachelor of Science - Exercise Science And Physiology
Capital University
Columbus, OH
06.2006
Skills
Consultative selling approach
Hunter Mentality
Relationship Management
Business development
Strong prospecting and lead generation
Fraud mitigation
Identity verification
Sales strategy
Contract negotiation
Account management
Mentor
Collaborative team leadership
Data analysis
Pipeline development
Public speaking
CRM management and efficiency
Consistent goal attainment
Accomplishments
2020: 175% to Quota
2021: 300% to quota/ $1.5M in sales
2022: 160% to quota/ 89% growth – Promoted to Director
2023: Rep of the Year/ 190% to Quota- Promoted to Senior Director
2024: Award of Excellence/ 109% to quota- $2M in sales
References
References available upon request.
Timeline
Senior Director of Strategic Solutions
Innovis
11.2023 - Current
Director, Strategic Solutions
Innovis
01.2022 - 11.2023
Account Executive
Innovis
09.2019 - 12.2022
Energy Specialist
Volunteer Energy Services inc
03.2010 - 04.2019
Territory Manager
Breg Inc.
10.2008 - 02.2010
Territory Manager
EMPI Recovery Sciences
06.2006 - 10.2008
Bachelor of Science - Exercise Science And Physiology