Ashley Olivares Guevara
Denver,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Gap Inc, Old Navy
07.2022 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Crew Member
McDonald's Restaurant
01.2021 - 10.2021
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
Customer Service Associate
Walgreens
09.2020 - 12.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Kept customer spaces clean, neat and organized for maximum appeal.
Education
Bachelor of Science - Social Work
Metropolitan State University of Denver
Denver, CO05.2026
High School Diploma -
Kipp Northeast Denver Leadership Academy
Denver, CO05.2022
Skills
- Team Collaboration
- Customer Support
- Sales Closing
- Fluent in Spanish and English
- Sales Tracking
- Display Setup
- Money Handling
- Order Processing
- Regulatory Compliance
- Cash Register Operation
- Sales Expertise
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Retail Sales Associate
Gap Inc, Old Navy
07.2022 - Current
Crew Member
McDonald's Restaurant
01.2021 - 10.2021
Customer Service Associate
Walgreens
09.2020 - 12.2020
Bachelor of Science - Social Work
Metropolitan State University of Denver
High School Diploma -
Kipp Northeast Denver Leadership Academy