Ashley Olivier
Miami,FL
Summary
Dynamic and dedicated professional with extensive experience in customer service for years. Proven ability to enhance guest satisfaction through strong communication with fluent in written and spoken English and problem-solving skills. Adaptable team player with a shiny personality.
Hardworking individual with excellent eye for detail and in-depth knowledge of emergency situation protocols and procedures. Natural team player with the ability to relate to people of all ages.
Professional with strong background in hospitality and customer service, ready to ensure safe and enjoyable environment for guests. Thrives in team settings, adapting smoothly to changing demands and contributing to positive atmosphere. Reliable, approachable, and focused on delivering high-quality results.
Overview
8
8
years of professional experience
Work History
Pool Attendant
Loews Miami Beach Hotel
Miami Beach, FL
04.2024 - Current
- Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
- Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.
- Moved umbrellas and lounge chairs at request of guests.
In-home Sales Representative
Lea Nature
Petion Ville,Haiti
06.2022 - 03.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Stayed up-to-date with industry trends to position company as market leader.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Assistant Store Manager
Ruby Store
Petion Ville,Haïti
11.2020 - 05.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Waitress
Harry's Restaurant & Bar
Petion Ville,Haïti
10.2017 - 10.2018
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
Education
Graduate Certificate - Ticketing & Tourisme ( Travel Consultant)
Business Intitute of The West Indies (B.I.W.I)
Petion Ville, Delmas,Haïti 08-2019
Graduate Certificate - Hotel & Restauration
Woman Factory
Petion Ville,Haïti 06-2017
Skills
- Fluent in written and spoken English and French
- Customer service
- Teamwork
- Problem-solving abilities
- Multitasking Abilities
- Guest service
- Patience and empathy
- Scheduling flexibility
Languages
French
Native or Bilingual
English
Full Professional
Creole
Native or Bilingual
Other Information
Date of Birth : July,25 1997
Height :162 cms and able to reach 212 cms
Timeline
Pool Attendant
Loews Miami Beach Hotel
04.2024 - Current
In-home Sales Representative
Lea Nature
06.2022 - 03.2023
Assistant Store Manager
Ruby Store
11.2020 - 05.2022
Waitress
Harry's Restaurant & Bar
10.2017 - 10.2018
Graduate Certificate - Ticketing & Tourisme ( Travel Consultant)
Business Intitute of The West Indies (B.I.W.I)
Graduate Certificate - Hotel & Restauration
Woman Factory