Ashley Olivo
New Milford,NJ
Summary
Dynamic Operational Manager with a successful track record in honing processes, leading teams of 10+, and carrying out client relations. Proven expertise in refining workflows and driving operational efficiency, complemented by experience in administrative roles. Eager to contribute hands-on leadership and operational excellence to a dynamic team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operational Manager (remote)
CleanzillaCleaning
08.2022 - 09.2023
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Delivered clerical support by handling range of routine and special requirements.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Patient Coordinator
Advanced Endoscopy Center
10.2018 - 03.2019
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
- Verified patient's insurance eligibility and benefits coverage.
- Respected patients by recognizing rights and maintaining confidentiality.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Sent medical and surgical questionnaire forms to patients to obtain missing information.
- Collected patient co-pay and issued receipt to confirm payment.
- Inputted accurate patient insurance, billing and payment information in Epic .
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
Patient Registrar
NewYork-Presbyterian Hospital
07.2018 - 01.2019
- Facilitated timely check-in by greeting visitors and establishing purpose of visits.
- Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
- Coordinated with nursing staff to process and direct patients to appropriate departments
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Imaged and scanned patient and registration documentation into electronic patient records.
Office Assistant
Columbia University- Department of History
07.2016 - 08.2016
- Completed clerical tasks such as filing, copying, and distributing mail.
- Collaborated with various departments to complete assigned tasks.
- Assisted with budgeting and financial management to keep office operating within budget.
- Input data into Excel spreadsheets and databases for faculty travel reimbursements
Education
Associate of Arts - Liberal Arts And General Studies
Bergen Community College
Paramus, NJ01.2024
Certification - Project Management
Coursera
Online12.2023
High School Diploma -
Bergen Technical Institute
Hackensack, NJ09.2016
Skills
- Basic knowledge of Microsoft Word, Excel, Power Point, and Quickbooks
- Staff Management
- Schedule Preparation
- Customer Relationship Management
Volunteer Opportunities
- Ambulatory Care Network Outreach Program/NewYork-Presbyterian Hospital - Assist with set up and break down, register event participants for health screenings, and direct participants to proper event stations at community events throughout New York City, such as NYC Pride, Pridefest, Harlem Pride, Taxi Driver's Health Fair and other health events.
Certification
- PMP - Project Management Professional
Languages
Spanish
Native or Bilingual
Timeline
Operational Manager (remote)
CleanzillaCleaning
08.2022 - 09.2023
Patient Coordinator
Advanced Endoscopy Center
10.2018 - 03.2019
Patient Registrar
NewYork-Presbyterian Hospital
07.2018 - 01.2019
Office Assistant
Columbia University- Department of History
07.2016 - 08.2016
Associate of Arts - Liberal Arts And General Studies
Bergen Community College
Certification - Project Management
Coursera
High School Diploma -
Bergen Technical Institute