Ashley Olsen
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Serving is just something I am good at and enjoy Doing greatly.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Teachers Aid ,Hidden Valley Elementary School
Jill Jackson
09.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Drug and Alcohol Counselor
Cpi
03.2022 - Current
- Facilitated group therapy sessions for diverse clientele, promoting peer support and healthy coping mechanisms.
- Established strong rapport with clients from diverse backgrounds and demographics, fostering an atmosphere of trust for open communication during counseling sessions.
- Conducted substance abuse assessments and screenings to accurately identify client needs and appropriate levels of care required.
- Enhanced communication with medical professionals to ensure comprehensive care for clients with co-occurring disorders.
- Expanded community outreach efforts, resulting in increased awareness of available substance abuse resources and prevention initiatives.
- Reduced relapse occurrences for clients through consistent follow-up appointments and support group referrals.
- Promoted a safe therapeutic environment that fostered trust between clients and counselors by setting clear boundaries and expectations.
Manager/Server
Adel Ibrahim, Mike Agil ,Danny Ibrahim
05.1999 - 11.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Server
Johnny Garlics
02.2002 - 03.2005
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Bachelor of Science - Communications
Sonoma State University
Rohnert Park, CA06.2018
High School Diploma -
Windsor High School
Windsor, CA06.2006
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Computer Skills
- Organizational Skills
- Calm Under Pressure
- Active Listening
- Decision-Making
- Problem Resolution
- Verbal Communication
Accomplishments
- Earned certification in family reunification .
- Earned certification in drug and alcohol counseling .
- Earned certification as a boy scout leader.
- Supervised team of 28 staff members.
- Earned Massage Therapist Certificate -2002-current
- Food Handlers Certificate
- RBS Alcohol Training
Affiliations
- Boy Scouts of America
Certification
- Massage therapy License - current
- Certified Drug and Alcohol counselor cpi - current
Languages
Norwegian
Full Professional
Spanish
Elementary
References
Dana Jones 1-707-687-7537
Abe Agil 1-707-999-9992
Danny Ibrahim 1-650-207-4313
Gordon Martin 1-707-953-7886
Nicholas Ibrahim 1-650-464-9201
Timeline
Teachers Aid ,Hidden Valley Elementary School
Jill Jackson
09.2022 - Current
Drug and Alcohol Counselor
Cpi
03.2022 - Current
Server
Johnny Garlics
02.2002 - 03.2005
Manager/Server
Adel Ibrahim, Mike Agil ,Danny Ibrahim
05.1999 - 11.2023
Bachelor of Science - Communications
Sonoma State University
High School Diploma -
Windsor High School