Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Ashley O'Neill

Hoover,AL

Summary

Trustworthy and dedicated customer service with 15 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.

Overview

15
15
years of professional experience

Work History

Receptionist

Alethia House
12.2021 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.

Customer Service Desk Cashier

Winn Dixie Supermarket
05.2023 - 08.2024
  • Resolved customer issues swiftly by collaborating with team members and leveraging resources effectively.
  • Managed high-volume customer queues efficiently, minimizing wait times while maintaining exceptional service standards.
  • Conducted thorough price checks for customers, guaranteeing transparency and accuracy in transactions.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Reinforced brand reputation with excellent service quality that consistently exceeded expectations among clientele.
  • Trained new employees on cashier operations, fostering competence in register use, customer interaction techniques, and store policies.
  • Handled returns and exchanges professionally while adhering to company policy guidelines, ensuring satisfactory resolutions for customers.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Counted money in drawers at beginning and end of each shift.
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Operated cash register to record transactions accurately and efficiently.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Contributed to store-wide loss prevention efforts by adhering to strict cash handling policies and procedures.

Front End Team Leader

Walmart
06.2021 - 12.2021
  • Enhanced customer satisfaction by providing efficient and friendly service during checkout.
  • Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
  • Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
  • Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
  • Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
  • Approached every question or concern with calm and level-headed approach.
  • Organized items on shelves to help customers locate products easily and quickly.
  • Completed daily tasks quickly without sacrificing quality or attention to detail.
  • Maintained organized and orderly front end and removed carts, baskets, and debris.
  • Prevented loss by identifying fraudulent transactions and following established security procedures.
  • Utilized strong communication skills to relay pertinent information between customers and other staff members effectively.
  • Developed rapport with regular customers through genuine interactions that fostered brand loyalty.
  • Processed returns and exchanges efficiently, adhering to store policies while prioritizing customer satisfaction.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Worked extended hours during holidays or peak seasons to provide additional support for increased customer traffic.
  • Operated multiple types of payment terminals confidently, enabling diverse payment options for patrons.
  • Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
  • Operated register system to process new purchases, item returns, and merchandise exchanges.
  • Followed store opening and closing procedures to keep store secure and avoid erroneously setting off security alarms
  • Provided feedback to management on front-end operations, leading to several process improvements.
  • Conducted price checks for customers to expedite checkout process.
  • Ensured age-restricted products were sold in compliance with legal standards, protecting store from liability.
  • Resolved customer complaints with empathy and professionalism, restoring customer confidence.
  • Enhanced team morale by maintaining positive attitude and encouraging peers during busy periods.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Shift Manager/Store Associate

Aldi
03.2012 - 06.2021
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
  • Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
  • Enhanced team performance with motivational strategies, leading to more cohesive and productive workforce.
  • Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
  • Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Maintained tidy and organized store to comply with cleanliness standards.

Crew Member/Shift Supervisor

Auntie Anne's Pretzels
05.2009 - 02.2012
  • Collaborated with fellow shift managers to optimize operational efficiency across all shifts without sacrificing quality or guest experience.
  • Coordinated maintenance requests when necessary to ensure a safe and functional work environment for both crew members and customers.
  • Ensured adherence to food safety guidelines by maintaining proper storage temperatures and sanitation practices within the kitchen area.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

Education

High School Diploma -

Pelham High School
Pelham, AL
05.2010

Skills

  • Time Management
  • Telephone skills
  • Data Entry
  • Customer/Client relations
  • Office Administration
  • Administrative Support
  • Mail handling
  • Multi-line telephone operation
  • Professional Demeanor
  • Information Protection
  • Security awareness
  • Business operations understanding
  • Punctual and Reliable
  • Customer Service

Timeline

Customer Service Desk Cashier

Winn Dixie Supermarket
05.2023 - 08.2024

Receptionist

Alethia House
12.2021 - Current

Front End Team Leader

Walmart
06.2021 - 12.2021

Shift Manager/Store Associate

Aldi
03.2012 - 06.2021

Crew Member/Shift Supervisor

Auntie Anne's Pretzels
05.2009 - 02.2012

High School Diploma -

Pelham High School

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Ashley O'Neill