Ashley Orellana
Summary
College Student who is currently seeking a second degree in Medical Diagnostic Sonography while looking to step into the healthcare field. Highly-motivated with strong work ethic, adept at working effectively unsupervised and quickly mastering new skills. Very positive and upbeat team player with good communication and time management abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front End Cashier
Joe V's Smart Shop
Houston, TX
03.2023 - Current
- Deliver exceptional customer service and consistently exceed customer expectations.
- Supported customers in effectively using our cash dispenser and card system for all financial transactions.
- Greeted customers and provided assistance with self-checkout machines.
- Handled customer complaints professionally and referred them to managers when necessary
- Assisted with training new employees on proper operation of registers and customer service protocols.
- Prepared requested orders by pulling materials, packing boxes and placing packaged items in staging area.
Retail Sales Associate
Marshalls & HomeGoods
The Woodlands, TX
10.2022 - 03.2023
- Accurately processed customer transactions, including purchases and returns, and provided accurate change.
- Promoted credit and loyalty programs to customers during checkout.
- Efficiently processed and prepared merchandise for the sales floor in accordance to company procedures and standards.
- Proactively participated in store recovery throughout the day as required.
- Engaged in providing and receiving constructive feedback to always improve customer satisfaction.
- Trained new hires, providing guidance and support to enhance performance.
Front End Team Member
Chick-fil-A
Houston, TX
06.2018 - 08.2019
- Managed a high volume of walk-in and drive-thru customers with efficiency.
- Demonstrated exceptional communication skills in interacting with guests.
- Managed and processed telephone inquiries and orders.
- Established and maintained excellent customer connections.
- Provided comprehensive training to new employees on customer interactions and cash operations.
- Cultivated team work abilities through effective communication with colleagues to meet customer requirements and ensure smooth restaurant operations.
Education
Associate of Science - Science
Lone Star College System
Spring, TX05-2023
Skills
- Multitasking and Organization
- Customer Service
- Spanish Fluency
- Team Collaboration
- Problem-Solving
- Reliability and Dedication
- Caring and Empathetic
- Medical Terminology
- Time Management
Languages
Spanish
Native/ Bilingual
Certification
- Certified Basic Life Support Provider (CPR and AED) (2024) - American Heart Association
Timeline
Front End Cashier
Joe V's Smart Shop
03.2023 - Current
Retail Sales Associate
Marshalls & HomeGoods
10.2022 - 03.2023
Front End Team Member
Chick-fil-A
06.2018 - 08.2019
Associate of Science - Science
Lone Star College System
- Certified Basic Life Support Provider (CPR and AED) (2024) - American Heart Association
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